Retail Sales Specialist: Elevate Guest Experience

Living Spaces; Scottsdale (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture in Scottsdale seeks a Sales Specialist 1 to execute the Guest Engagement Model and deliver a positive guest experience that drives SPH and key KPIs while maintaining high guest satisfaction.

You will support showroom merchandising, assist with furniture assembly, and use company systems to ensure accurate inventories and smooth operations, contributing to a welcoming, organized shopping environment.

Overtime is available and team bonuses may apply upon meeting goals.

Qualifications

• Deliver an exceptional guest experience following the engagement model.
• Drive sales per hour (SPH) and KPIs while maintaining guest satisfaction.
• Assist with showroom merchandising and furniture assembly as needed.

Responsibilities

• Drive sales performance against targeted SPH and KPIs while achieving high levels of guest satisfaction as measured by survey results.
• Achieve individual sales performance expectations, including SPH and applicable company KPIs.
• Analyze daily sales results, partner with leadership on behavioral expectations, and develop monthly proficiency plans using company sales reporting tools.
• Promote a positive, guest-focused store culture that supports revenue objectives and brand standards.
• Execute style guide directives, oversee merchandising and labeling, and ensure completion of Sales Merchandising Fundamentals on the showroom floor.
• Maintain inventory accuracy and comply with company asset protection and loss prevention standards.
• Assist with furniture assembly and preparation according to company guidelines.
• Utilize company systems and tools effectively while adhering to established operational processes and procedures.
• Perform additional duties as assigned to support overall store operations and enhance the guest experience.

Skills

Guest engagement

Customer service

Sales proficiency

Job description

Position Summary

The primary responsibility of a Sales Specialist 1 is to execute the Living Spaces Guest Engagement Model and create a positive experience for our guests that keeps them coming back. Proper execution of these 2 areas will enable the product specialist to exceed targeted SPH (Sales Per Hour) and drive company KPIs all while maintaining the highest level of guest satisfaction as measured by our guest survey.

Position Description

The Sales Specialist 1 is responsible for delivering an exceptional guest experience by executing the Living Spaces Guest Engagement Model. This role focuses on driving sales performance through targeted SPH (Sales Per Hour) and achieving company KPIs while ensuring top-tier guest satisfaction as measured by survey results. Additional responsibilities include maintaining showroom Visual Merchandising Standards to create an inviting and organized environment.

Qualifications

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Drive sales performance against targeted SPH (Sales Per Hour) and company KPIs while achieving high levels of guest satisfaction as measured by survey results.
• Achieve individual sales performance expectations, including SPH and applicable company KPIs.
• Analyze daily sales results, partner with leadership on behavioral expectations, and develop monthly proficiency plans using company sales reporting tools.
• Promote a positive, guest-focused store culture that supports revenue objectives and brand standards.
• Execute style guide directives, oversee merchandising and labeling, and ensure completion of Sales Merchandising Fundamentals on the showroom floor.
• Maintain inventory accuracy and comply with company asset protection and loss prevention standards.
• Assist with furniture assembly and preparation according to company guidelines.
• Utilize company systems and tools effectively while adhering to established operational processes and procedures.
• Perform additional duties as assigned to support overall store operations and enhance the guest experience.
  
  

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $16.50 - $21.45

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional Available Benefits Upon Meeting Eligibility Requirements Include

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)
  
  

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy