Retail Sales Specialist

Charter Communications; Marquette (MI); On-site; USD 24,796 - 30,307; Full time

Job summary

Spectrum seeks a Retail Sales Specialist to be the face of our stores, promoting and selling Spectrum products and services to existing and new customers. You’ll drive sales while delivering a high-quality customer experience.

This role requires a high school diploma, cash handling skills, comfort with technology, and excellent communication. You’ll thrive in a fast-paced team, meet sales goals, and participate in training to stay current with pricing, promotions, and policies.

Qualifications

• High School Diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• Comfort with personal technology and common software.
• Able to read, write, speak and understand English.
• Strong communication and teamwork skills.

Responsibilities

• Enhance the customer experience while meeting sales, service, and operational goals.
• Identify sales opportunities and educate customers on Spectrum products.
• Build positive relationships, listen actively, and overcome objections to resell value.
• Maintain knowledge of Spectrum products, pricing, promotions and visual standards.
• Ensure a welcoming store atmosphere and adhere to policy while participating in training programs.

Skills

Cash handling

Tech savvy

Basic math

English communications

Customer service

Sales oriented

Education

High School Diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $18.00/hour base pay, with the potential to earn $22.05/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self‑motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem‑solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.