Retail Sales & Service Supervisor

AmeriServ Bank; Seward (PA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Operations Supervisor to lead a dynamic team in ensuring smooth daily operations at the bank. This role involves coaching staff, maintaining compliance with banking regulations, and driving sales efforts to meet branch goals. The ideal candidate will possess strong communication skills, supervisory experience, and a solid understanding of retail banking products. If you are passionate about enhancing customer service and operational efficiency, this opportunity offers a pathway to career advancement and personal growth within a supportive environment.

Qualifications

• Minimum of a high school diploma required; college degree preferred.
• Five years of experience in branch operations required.

Responsibilities

• Oversee branch operations and staff management.
• Ensure compliance with banking regulations and policies.
• Coach staff to improve sales and operational skills.

Skills

Strong Communication Proficiency

Supervisory and Motivation Experience

Organizational Skills

Deadline Oriented

Independent Judgement

Ethical Conduct

Education

High School Diploma

College Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SUMMARY OBJECTIVES:

This position works closely with the Retail Branch Manager to ensure that all processes and services offered by the bank run smoothly. Perform day-to-day branch operations and management of teller/Platform staff along with providing leadership and guidance. Adhere to all operational policies and procedures to ensure the safety and soundness of the bank. Monitor sales/service quality levels and mentor staff to achieve goals.

ESSENTIAL FUNCTIONS:

1. Gain thorough and comprehensive understanding of all retail products and bank services to successfully coach and cross-sell through outbound calling. Assist in branch sales efforts to achieve bank, branch, and individual goals.
2. Maintain a comprehensive knowledge of related policies, procedures, rules, and regulations including robbery procedures. Must be familiar with all aspects of BSA reporting. Ensure ongoing compliance with audit procedures and other applicable Federal and State Banking regulations.
3. Open and close the branch in accordance with procedures designed to maintain the security of the branch and employees.
4. Coach less experienced staff on a regular basis to improve their sales/operational skills for the betterment of the individual/team/bank.
5. Responsible for the completion of various daily, weekly, and monthly reports as assigned, including operational, risk, sales, and staffing schedules.
6. Oversee staff adherence to performance expectations and complete verbal/written warnings as needed and annual performance reviews.
7. Handle and/or follow-up on all customer complaints and research items in accordance with bank policy.
8. Oversee the staff to ensure appropriate completion of all teller and/or operational branch functions on a daily basis and advise the Retail Branch Manager of any department or branch issues.
9. Recommend tactical solutions to improve branch operational efficiency, delivery convenience, and customer service metrics.
10. Attend monthly Branch manager meetings in the absence of the Retail Branch Manager.
11. When applicable, serve on various internal Bank Committees as assigned.
12. Participate in at least one (1) community organization by serving as a committee member and/or in a leadership role.
13. When available, enroll in Retail Branch Manager trainee program for future career advancement and succession planning.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

This position requires supervision of employees.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS:

The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing – perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading along with travel as required.

Sedentary work may require occasionally lifting of up to 10 pounds and/or moving up to 25 pounds. This work involves sitting most of the time with walking and sitting.

TRAVEL:

No travel is required for this position except for possible trainings and/or meetings.

COMPETENCIES:

1. Strong Communication Proficiency
2. Supervisory and Motivation Experience
3. Proficient in Computer Applications (Microsoft Word, Excel and Outlook)
4. Deadline Oriented
5. Organizational Skills
6. Independent Judgement
7. Ethical Conduct

REQUIRED/ PREFERRED EDUCATION and EXPERIENCE:

A minimum of a high school diploma is required, with a college degree preferred. Five (5) years of experience in branch operations required. Must be able to supervise and motivate subordinates and work effectively with other managers. Some technical knowledge of banking operations in one or more operational areas is essential. Individuals should also be familiar with applicable federal and state regulations which require some level of operational support.

Qualifications Education

Required

High School/GED

Experience

Required 5 years

Five (5) years of experience in branch operations required