Retail Sales & Service Associate

AMERISERV; Central City (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

AmeriServ in Central City, PA is seeking a part-time Customer Ambassador to support deposit account customers, advise on financial options, and process transactions with accuracy and a friendly approach.

Under supervision, you will identify opportunities to cross-sell products, open and service accounts, assist tellers, rotate branch duties, and develop strong customer relationships through personal service.

Qualifications

• High School diploma or GED is required.
• Ability to advise and cross-sell bank products.
• Excellent customer service and communication skills.

Responsibilities

• Identify opportunities to recommend bank products to customers.
• Support sales initiatives and participate in promotions.
• Open and service deposit accounts; provide loan production support.
• Assist teller duties and follow bank policies.
• Rotate branch duties after training.
• Establish effective working relationships with customers and staff.
• Develop skills through training and feedback to maintain high service standards.
• Serve as a mentor to less-experienced staff.
• Perform other clerical duties as assigned.

Skills

Customer service

Cross-selling

Education

High School Diploma or GED

Job description

Job Category: Administrative Support Workers

Requisition Number: RETAI001580

• Part-Time
• On-site

Locations

Showing 1 location

Central City, PA 159261129, USA

Description

Train on the following for six months:

Und e r general supervision, this position will serve as the Customer Ambassador for the Bank with the overall purpose of supporting and performing the functions of advising, opening and servicing deposit account customers and processing transactions according to established policies, procedures and standards of performance. Building and establishing a trusted relationship with new and existing customers. Providing quality and efficient service to customers who prefer one-on one interaction with the bank whether in person or over the phone. With thorough product knowledge and an understanding of the customer's financial needs, must be able to effectively advise them and recommend the best options to satisfy those needs. They will also be responsible for the processing of regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties:

1. 1 . I d e n ti fy opportunities to recommend the right products and services to meet the financial needs of existing and potential customers. Provide quality service and facilitate the development of lasting relationships throughout every customer interaction. Meet with customers to help them identify their financial goals and recommend , e du c a t e , o pe n and/or refer the appropriate products and services to meet those goals
2. 2 . Participate in training and support the sales initiative of the bank. Actively contribute to and participate in sales meetings and promotions. Participate in outbound calling efforts to assist in cross referring and selling products and services for the Bank to increase deposits, grow loans, build fee income, and develop new relationships to increase cross selling achieve individual referral goals set by the head of Retail Management and the Union based on the overall branch annual budget goals.
3. 3 . O p e n new and service existing deposit accounts through face-face, telephone and on-line contact. Assist and perform maintenance regarding all Bank products and services. Provide loan production support. Answer customer and staff inquiries. Respond to questions from customer's surveys, emails, and follow-through with requests for additional information. Introduce customers to appropriate staff for other products and services in order to cross-sell and expand customer relationships.
4. 4 . Assist and perform all teller related duties. Possess a working knowledge of all related policies and procedures in addition to complying with applicable regulations.
5. 5 . O n c e trained, rotate all branch duties as assigned to retail the basic skills in all operations of the bank.
6. 6 . Demonstrate the ability to establish as effective working relationship within a
7. 7 . D e v e l o p and improve skills through participation in training programs and feedback discussions with supervisors to sustain a high standard of customer service.
8. 8 . Se rve as a mentor to lesser experienced Retail Sales Associates .
9. 9 . P er form all other related and miscellaneous clerical duties as assigned pertaining to the job description.

T h e above statement reflects the general details considered necessary to describe the principals of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Education

Required

High School/GED or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.