Retail Sales Representative

Loving Stitches Inc; Fayetteville (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Military spouse friendly

Job summary

Loving Stitches Inc. in Fayetteville, NC, a quilt shop specializing in Sewing, quilting, and Machine Embroidery sales and service, seeks a cheerful, personable Retail Sales Associate. No sewing knowledge required, but a willingness to learn is needed.

We offer a flexible full-time schedule Monday-Saturday and a friendly, family-owned environment. Responsibilities include assisting customers, maintaining a welcoming store, processing purchases, and staying knowledgeable about products.

Qualifications

• Proven work experience in retail sales or similar role is a plus.
• Basic understanding of sales principles and customer service practices.
• Solid communication and interpersonal skills.
• Friendly, energetic personality with customer service focus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales and service.
• Assess customer needs and provide information on product features.
• Welcome customers and answer queries.
• Go the extra mile to drive sales.
• Maintain stock and keep areas presentable.
• Engage customers in-store and cross-sell products.
• Process POS purchases and handle returns.
• Team with coworkers to ensure great service and build trust.
• Gain knowledge of key products, especially sewing machines, through training.

Skills

Customer service

Sales experience

English proficiency

Communication

Problem solving

Flexibility

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off

A fun, relaxed, friendly store that caters primarily to women who love to create. We are a quilt shop specializing in Sewing, quilting and Machine Embroidery sales and service. Any sewing knowledge you may have is a plus, but not required. Must be willing to learn. We will be looking for someone who is cheerful and personable, can make customers feel welcomed. We are a family-owned business. We offer flexible, full-time work opportunities within a schedule Monday-Saturday. We are military spouse friendly. Paid time off is available after the first six months.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales and service
• Assess customer’s needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• “Go the extra mile” to drive sales
• Maintain stock and ensure a presentable condition in assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered to skillfully assist customers
• Gain knowledge of key products, especially sewing machines through on-line and in-store training
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative or similar role is a plus
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• Ability to stand for long periods of time
• Ability to lift 20-50 lbs