Retail Sales Manager

B-Sew Inn; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

The Retail Sales Manager at B-Sew Inn in Springfield, MO leads the store team to deliver exceptional customer service while selling sewing machines and related products. This full-time role requires a strong focus on achieving sales goals and maintaining an inviting, organized shopping environment.

You will plan schedules, train staff, manage inventory, handle customer inquiries, and ensure security and accurate financial records.

Qualifications

• High School Diploma or GED required.
• 2 years relevant management experience required.

Responsibilities

• Directly manages a store team and drives sales goals.
• Plan schedules, train staff, and maintain inventory.
• Deliver excellent customer service and handle guest inquiries.
• Ensure security, prepare end-of-day paperwork, and manage records.

Skills

Customer service

Leadership

Time management

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

Who We Are:

B-Sew Inn is a family‑owned sales organization that has been serving sewing and creative enthusiasts for over 30 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri and Texas, a Nationwide Education and Events Sales Division, and our E‑Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion.

Department:

Sales

Reports to:

District Sales Manager

Who We Are:

B-Sew Inn is a family‑owned sales organization that has been serving sewing and creative enthusiasts for over 30 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas, Missouri and Texas, a Nationwide Education and Events Sales Division, and our E‑Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion.

Summary:

The Retail Sales Manager position is responsible for managing the retail store while engaging in selling a variety of sewing machines, and related products, and driving sales through excellent customer service while upholding B‑Sew Inn’s core values. This is a full‑time position, 50 hours a week including Saturdays.

Essential Duties and Responsibilities:

• Demonstrates a positive attitude and a willingness to adhere to BSI’s culture, including finding a way to say “Yes”.
• Directly manages multiple team members in the specified BSI Location.
• Plans, directs, or coordinates the actual distribution or movement of a product or service to the guest
• Coordinate sales distribution by establishing sales quotas and goals and maintains training programs for retail sales consultants.
• Analyze sales statistics gathered by the team to determine sales potential and inventory requirements and monitor the preferences of guests.
• Prepares work schedules and assigns team members to specific duties.
• Oversees sales compensation records.
• Executes pricing policies on merchandise according to requirements for the profitability of store operations.
• Coordinates sales promotion activities and prepares or directs team members preparing merchandise displays.
• Supervises team members engaged in all store activities, including achieving sales goals, physical inventory, reconciling all tendering types, keeping operating records, and preparing end of day paperwork for Accountant, or performs work of subordinates, as needed.
• Prepares inventory orders to replenish merchandise on hand.
• Ensures compliance of team members with established security, sales, and record‑keeping procedures and practices.
• Answers guests' complaints or inquiries.
• Locks and secures store.
• Greets guest on sales floor and determines make, type, and quality of merchandise desired.
• Displays merchandise, suggests selections that meet guests’ needs, and emphasizes selling points of article such as quality and utility.
• Demonstrates use and explains features of sewing machines and related products; answers guests’ questions concerning price and use of merchandise.
• Processes sales invoices using Point of Sales System.
• Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacles; recognize and act on opportunities to create sales.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Follows up with guests to assure satisfaction, respond to inquiries, solicit further sales & solve or refer problems.
• Maintain records related to sales and quotes.
• Examines defective item returned by guest to determine if refund or replacement should be made.
• Uses computer database to research availability of merchandise.
• Participates in Physical Inventory.
• Sells service contracts for machines sold.
• Cleans shelves, counters, tables, and other general retail cleaning duties.
• Helps maintain the demo‑ready environment of store and sales floor.
• Update job knowledge by participating in educational opportunities.
• Carrying out manager responsibilities in accordance with the organization's policies and applicable laws, including but not limited to, interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members;

addressing complaints and resolving problems and other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• 2 years relevant management experience required.

Skills and Requirements:

• Commitment to continually increasing knowledge of BSI’s products to stay current on product offerings.
• Excellent customer service skills.
• Excellent time management skills and ability to multi‑task and prioritize work.
• Attention to detail and problem‑solving skills.
• Excellent written and verbal communication skills.??