Retail Sales Pro: Customer Experience & Onboarding

Comcast (CC) of Willow Grove; Arlington (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Comcast is hiring for a retail sales role in Arlington, VA. You will engage customers, demonstrate product features, and tailor solutions to meet needs, while striving to meet sales targets and deliver outstanding service.

Responsibilities include onboarding new customers, collaborating with care teams to resolve issues, and maintaining a professional store environment with flexible evenings, weekends, and holidays as required.

Qualifications

• Communication, critical thinking, problem solving, and customer-focused service are essential.
• Strong interpersonal skills and the ability to persuade and influence customers.
• Attention to detail and professional integrity in all interactions.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Listening to customer needs, providing tailored solutions that align with their preferences and requirements
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring for a retail sales role in Arlington, VA. You will engage customers, demonstrate product features, and tailor solutions to meet needs, while striving to meet sales targets and deliver outstanding service.

Responsibilities include onboarding new customers, collaborating with care teams to resolve issues, and maintaining a professional store environment with flexible evenings, weekends, and holidays as required.