Retail Sales Pro - Customer Experience

Macy's; Peabody (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid holidays

Job summary

Macy's in Peabody, MA is seeking a Selling Colleague who will deliver outstanding customer service, meet hourly and loyalty goals, and share extensive product knowledge to enhance the shopping experience.

You'll maintain merchandise, assist with store fulfillment, and participate in events and peak times with flexible scheduling. This role emphasizes teamwork, reliable attendance, and a welcoming store environment for all customers.

Qualifications

• No education or experience required.
• Strong customer service skills.
• Flexibility to work day/evening/weekends.
• Able to use store technology and devices.

Responsibilities

• Provide an exceptional customer experience with the customer always the priority.
• Assist customers with total store fulfillment and partner with digital channels.
• Suggest additional merchandise based on customer needs.
• Be proficient in POS systems and Macy’s Loyalty Programs.
• Support inventory and fixtures movement during product changes and events.
• Maintain department standards and ensure reliable attendance.

Skills

Product knowledge

Customer service

Sales skills

Communication

Tech-savvy

Teamwork

Adaptability

Tools

POS systems

Job description

Macy's in Peabody, MA is seeking a Selling Colleague who will deliver outstanding customer service, meet hourly and loyalty goals, and share extensive product knowledge to enhance the shopping experience.

You'll maintain merchandise, assist with store fulfillment, and participate in events and peak times with flexible scheduling. This role emphasizes teamwork, reliable attendance, and a welcoming store environment for all customers.