Retail Sales Print Supervisor

Staples, Inc.; Ellicott City (MD); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development

Weekly pay

Bonus eligibility

401(k) match

Medical/dental/vision

Associate discounts

Retail discounts

Job summary

Staples, Inc. is seeking Print Supervisors to lead a team delivering total print solutions and top-tier customer service in a fast-paced retail setting.

You will drive sales through consultative selling and ensure quality service to help customers achieve their print and marketing goals. You will also coach associates on exceptional service, lead daily operations, and leverage in-store tools to maximize customer satisfaction and store profitability.

Qualifications

• Experience directing a team and managing multiple priorities.
• Flexibility to work a schedule based on store needs.
• Basic computer skills: open/save/send files, email, Word.

Responsibilities

• Connect with customers and provide creative print/marketing solutions.
• Drive customer satisfaction through engagement and quality.
• Coach associates in exceptional service and total solutions.
• Lead a team focused on operational excellence and sales profitability.
• Use Salesforce to manage customers through in-store engagement.

Skills

Team leadership

Customer engagement

Sales ability

Attention to detail

Tools

Salesforce

Job description

Print Supervisors direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay
• Bonus plan eligible
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Play a key role in helping your store, your people and your customers win.

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Coach associates in exceptional service, consultative selling, and total solutions
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
• Be flexible to perform other duties as assigned

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Experience directing a team and/or supervising others while managing many priorities
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)

• Attention to detail and keen eye for noticing quality issues
• Experience overcoming objection and engaging with customers to understand their needs
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.