Retail Sales Print Supervisor

Staples, Inc.; Brunswick (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Career development program

Bonus plan eligible

401(k) with company match

Full medical, dental and vision

Associate discounts

Retail discounts

And many more benefits

Job summary

Staples, Inc. is seeking a Print Supervisor to lead a team in delivering total print and marketing solutions, while fostering a collaborative and energetic store culture. You will drive customer engagement, quality service, and profitability through coaching and effective supervision.

Responsibilities include developing associates, managing priorities, and leveraging Salesforce to grow relationships. This role supports in-store teams with a focus on community involvement and customer

Qualifications

• Experience directing a team and/or supervising others while managing many priorities.
• Ability to coach associates in exceptional service and consultative selling.
• Strong focus on customer engagement, quality, and community.

Responsibilities

• Connect with customers and build relationships to provide creative print and marketing solutions.
• Drive customer satisfaction by focusing on engagement and quality.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales and margin.
• Consult with customers, ask open-ended questions, and deliver total print solutions to drive sales.
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach.

Skills

Team supervision

Customer engagement

Training & coaching

Sales & upsell

Conflict management

Detail orientation

Tools

Salesforce

Job description

Print Supervisors direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay

• Bonus plan eligible

• Compensation is based on qualifications and experience

• 401(k) with company match

• Full medical, dental and vision insurance

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• And many more benefits

Play a key role in helping your store, your people and your customers win.

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions

• Drive customer satisfaction by focusing on customer engagement, quality, and the community

• Coach associates in exceptional service, consultative selling, and total solutions

• Lead and develop a team committed to operational excellence in driving profitable sales & margin

• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction

• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships

• Be flexible to perform other duties as assigned

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Experience directing a team and/or supervising others while managing many priorities

• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)

• Attention to detail and keen eye for noticing quality issues

• Experience overcoming objection and engaging with customers to understand their needs

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.