Retail Sales Manager

Seaman Schepps and Co. Inc; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Career growth potential

Direct access to leadership

Job summary

A prestigious luxury jewelry brand in New York City is seeking a Luxury Retail Sales Manager. The ideal candidate will have over 5 years of experience in luxury retail sales and a passion for fine jewelry. Responsibilities include driving sales, nurturing client relationships, and ensuring excellent store presentation. Competitive compensation and growth opportunities offered.

Qualifications

• 5+ years of proven success in luxury retail sales, preferably in high-end jewelry.
• Strong written and verbal communication skills to engage and inspire clientele.
• Adaptable in a fast-changing boutique retail environment.

Responsibilities

• Drive sales performance by meeting store targets and delivering exceptional client service.
• Build and nurture relationships with sophisticated clientele.
• Maintain visual merchandising to company standards.

Skills

Luxury retail sales experience

Client relationship management

Communication skills

Teamwork

Tech-savvy

Tools

CRM platforms

Google Docs

Microsoft Office Suite

Job description

Job Title: Luxury Retail Sales Manager – Fine Jewelry | Seaman Schepps (Upper East Side, NYC)

About the Brand

Seaman Schepps, the iconic American luxury jewelry house, renowned for its bold design and generational clientele, is seeking an experienced and polished Luxury Retail Sales Manager to join our flagship boutique on Manhattan’s Upper East Side. This is a rare opportunity to represent a prestigious heritage brand that has adorned discerning collectors, tastemakers, and celebrities for nearly a century.

Position Overview

We are looking for a driven and service-oriented retail professional with a deep passion for luxury goods and fine jewelry. This role requires strong sales acumen, attention to detail, and the ability to cultivate long-term client relationships through personalized service and deep product knowledge. As a key team member, you will contribute directly to business growth and the elevated customer experience our brand is known for.

Key Responsibilities

• Drive sales performance by meeting and exceeding individual and store targets, while delivering exceptional client service.
• Serve as a Key Holder with responsibility for store opening/closing procedures and operational oversight as needed.
• Build and nurture relationships with a sophisticated clientele, many of whom are multigenerational patrons of the brand.
• Master a complete understanding of our products, materials and collections.
• Collaborate closely with the store team and operations manager to process information/merchandise through the POS system.
• Embrace the intricacies of working with a small team, ability to shift between jobs when needed.
• Maintain visual merchandising to company standards.
• Work with team members in maintaining a presentable store environment.
• Demonstrate and support excellent teamwork/lead by example.
• Weekly staff meetings with team members to discuss current events, exhibitions, training, new products, directives from corporate and operational issues.
• Collaborate closely with Operations manager and President/Owner providing valuable insights and feedback to further enhance the productivity and atmosphere of the store.
• Ability to convey the story/legacy of Seaman Schepps and the inspirations behind the collections.

Qualifications & Requirements

• 5 years minimum of proven success in luxury retail sales, preferably within high-end jewelry.
• Energetic team player with strong written and verbal communication skills and an innate ability to engage and inspire clientele.
• Strategic thinker with the ability to support business operations, merchandising, and store growth initiatives.
• High level of organization, initiative, and adaptability in a boutique retail environment.
• Tech‑savvy and proficient with retail systems, CRM platforms, Google Docs & Microsoft Office Suite.
• Previous experience in an operational role is a must, with the ability to work in a fast‑changing environment.

Why Join Seaman Schepps?

• Work with one of America’s family‑owned and influential luxury jewelry brands.
• Be part of a tight‑knit, passionate team in a boutique setting with direct access to leadership.
• Enjoy a meaningful role where client relationships, artistry, and heritage are valued as much as sales performance.
• Competitive compensation and career growth potential.