Retail Sales Manager

JM Wireless; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JM Wireless in Los Angeles, CA is seeking a Retail Sales Manager for a full-time, on-site position in San Pedro, CA. The role focuses on leading store operations, coaching the sales team, and delivering exceptional customer service to meet sales targets.

The ideal candidate will have strong leadership, inventory control, and face-to-face customer engagement skills, with flexibility to work evenings and weekends as needed. This role emphasizes hands-on coaching and performance-driven teamwork.

Qualifications

• Experience meeting store sales goals.
• Strong communication and customer service abilities.
• Experience supervising a sales team and store operations.

Responsibilities

• Oversee daily store operations on-site.
• Lead and coach the sales team to achieve targets.
• Monitor performance metrics and adjust strategies.
• Handle escalated customer issues and ensure satisfaction.
• Maintain merchandising standards and store appearance.
• Coordinate staff schedules and ensure policy compliance.
• Track inventory and support promotional campaigns.

Skills

Retail sales

Communication skills

Customer service

Team coaching

Inventory management

POS systems

Flexible schedule

Organizational skills

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Merchandising software

Job description

Company Description

JM Wireless is a passionate Metro by T-Mobile Authorized Retailer focused on providing customers with reliable wireless products and services. The team is committed to building and inspiring growth within the JM Wireless family, creating an environment where staff can develop strong sales and customer service skills. As part of a growing retail network, JM Wireless offers opportunities to learn the latest in mobile technology and wireless solutions. Team members are encouraged to contribute ideas, take initiative, and support a culture of collaboration and performance.

Role Description

The Retail Sales Manager is a full-time, on-site role based in San Pedro, CA. This role oversees daily store operations, including managing sales activities, monitoring performance metrics, and ensuring the store meets or exceeds sales targets. The Retail Sales Manager leads and coaches the sales team, supports staff development, and promotes a positive, customer-focused environment. Responsibilities include handling escalated customer issues, maintaining merchandising and store appearance, coordinating schedules, and ensuring compliance with company policies and Metro by T-Mobile standards. The role also involves tracking inventory, implementing promotional campaigns, and contributing to local outreach efforts to drive customer traffic and loyalty.

Qualifications

• Strong Retail Sales and Sales skills, with experience meeting or exceeding store and individual sales goals.
• Excellent Communication and Customer Service skills to effectively engage customers and support team members.
• Ability to enhance Customer Experience through proactive support, problem-solving, and relationship-building.
• Prior experience in retail management or supervisory roles, preferably in wireless or consumer electronics.
• Proficiency in basic point-of-sale systems, cash handling, and inventory management.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Strong organizational and time-management skills, with attention to detail and follow-through.
• High school diploma or equivalent required; additional education in business or a related field is a plus.