Retail Sales Manager

Crazy Shirts; Koloa (HI); On-site; USD 30,000 - 32,000; Full time

Job summary

Crazy Shirts in Hawaii seeks a Store Manager to lead daily operations at our Poipu location. You will coach staff, optimize sales and customer service, and ensure brand standards while controlling costs and schedules. The role requires 2–4 years retail management experience and a passion for delivering memorable guest experiences.

Join a team that celebrates aloha spirit and a fast-paced retail environment, with a focus on teamwork, training, and store-wide performance improvements.

Qualifications

• 2–4 years retail sales and management experience required
• Basic mathematical skills: addition, subtraction, multiplication
• Pass the background screening process

Responsibilities

• Lead, motivate, develop and manage a team including sales associates and supervisors
• Drive total store results with strong sales leadership and customer focus
• Create a culture of exceptional customer service and high performance
• Ensure staffing levels meet customer demand and schedule shifts accordingly
• Monitor store results and implement action plans for growth
• Oversee store operations, loss prevention, merchandising, and brand standards
• Collaborate with Merchandising, Shipping, Inventory Control, Visual Merchandising and other departments
• Provide training and performance reviews for staff

Skills

Team Leadership

Customer Service

Communication

Store Operations

Job description

Job DetailsJob Location: 161 Poipu - Koloa, HI 96756Salary Range: $22.00 - $23.00 HourlySummary:

Crazy Shirts purpose is to create original and memorable artwork on quality products that take our

customers on the endless vacation in everyday life. The Store Manager supports this purpose by

managing all activities relative to the achievement of individual store goals.

ESSENTIAL JOB FUNCTIONS

The essential duties and responsibilities of this position include, but are not necessarily limited to:

• Responsible for effectively leading, motivating, developing and managing a team. This includes sales associates, sales supervisors and in some cases an assistant manager.
• Demonstrates excellent Sales Lead behaviors and is responsible for the total store results.
• Create a culture that ensures customer service and high performance is the focus of all activities.
• Hold staff accountable for providing quality customer service and achieving store/company goals.
• Analyze store results and create action plans to drive continuous improvement and growth.
• Result oriented and identifies opportunities and solutions.
• Maintain company standards and oversee all phases and compliance of store operations.
• Ensures appropriate staffing levels to meet customer service demands. Continuously networks and makes decisions regarding the need to hire new employees and increase or reduce payroll hours for existing employees.
• Ensure all sales hours are properly scheduled and staffed by self and team and be ready and available to fill-in and/or cover shifts as needed to maintain proper staffing levels when hourly staff is unavailable.
• Provides continuous and on-going training and development for staff including customer service training, performance reviews and product knowledge.
• Ability to use good judgment and make decisions. Handles employee concerns, complaints, or grievances by partnering with Human Resources to determine resolutions, or if applicable, disciplinary or corrective actions (including termination decisions).
• Work as a team with Merchandising, Shipping, Inventory Control, Visual Merchandising, and other designated departments to maximize sales.
• Plan and execute merchandising and visual directives and maintain standards.
• Protects store assets.
• Drive customer loyalty through company VIP program.
• Have a sense of urgency and able to meet timelines.
• Other duties as assigned.

Qualifications

• 2-4 years retail sales and management experience required
• Basic Mathematical skills: addition, subtraction, multiplication
• Pass the background screening process

PHYSICAL AND ENVIRONMENTAL JOB REQUIREMENTS

• Bending, stooping, reaching, twisting, pushing, pulling, and moving items up to 45lbs.
• Moving and standing
• Reading tickets, shipment invoices, UPC codes, and reports
• Ability to perform essential job functions in an environment with varied noise levels
• Must be willing and able to work alone in a store
• Flexible schedule to include evenings and weekends as required
• Must be able to abide by the companys Exposure Prevention, Preparedness, and Response guidelines as it relates to the spread of communicable diseases, and workplace safety; this includes use of masks (as needed and required per CDC and Company recommendations) and the ability to use cleaning supplies for cleaning and disinfection purposes.

I acknowledge that I have read the job description and requirements for the Store Manager position and I certify that I can perform these functions.