Retail Sales Manager

Only the Best; Wailea (HI); On-site; USD 52,000 - 68,000; Full time

Job summary

Only the Best in Wailea, HI is seeking a Store Manager to lead a retail team and drive store results. You will direct sales staff, ensure excellent customer service, and coordinate merchandising and store operations on a busy floor.

You will manage staffing, payroll, training, and performance while protecting assets and delivering the company VIP program goals. This role requires a strong leader ready to optimize store performance in a tropical resort locale.

Qualifications

• 2–4 years retail sales and management experience.
• Experience delivering excellent customer service and meeting store goals.
• Ability to plan staffing and manage payroll hours.
• Background screening as part of hiring process.

Responsibilities

• Lead and develop a store team including sales associates and supervisors.
• Drive store performance and loyalty through the VIP program.
• Plan merchandising and visual directives to maintain brand standards.
• Ensure appropriate staffing and scheduling; cover shifts as needed.
• Protect store assets and collaborate with Merchandising, Inventory, and Shipping.

Skills

Staff leadership

Sales management

Customer service

Performance coaching

Tools

POS software

Job description

Summary:Crazy Shirts purpose is to create original and memorable artwork on quality products that take ourcustomers on the endless vacation in everyday life. The Store Manager supports this purpose bymanaging all activities relative to the achievement of individual store goals.ESSENTIAL JOB FUNCTIONSThe essential duties and responsibilities of this position include, but are not necessarily limited to:Responsible for effectively leading, motivating, developing and managing a team. This includes sales associates, sales supervisors and in some cases an assistant manager.Demonstrates excellent Sales Lead behaviors and is responsible for the total store results.Create a culture that ensures customer service and high performance is the focus of all activities.Hold staff accountable for providing quality customer service and achieving store/company goals.Analyze store results and create action plans to drive continuous improvement and growth.Result oriented and identifies opportunities and solutions.Maintain company standards and oversee all phases and compliance of store operations.Ensures appropriate staffing levels to meet customer service demands. Continuously networks and makes decisions regarding the need to hire new employees and increase or reduce payroll hours for existing employees.Ensure all sales hours are properly scheduled and staffed by self and team and be ready and available to fill-in and/or cover shifts as needed to maintain proper staffing levels when hourly staff is unavailable.Provides continuous and on-going training and development for staff including customer service training, performance reviews and product knowledge.Ability to use good judgment and make decisions. Handles employee concerns, complaints, or grievances by partnering with Human Resources to determine resolutions, or if applicable, disciplinary or corrective actions (including termination decisions).Work as a team with Merchandising, Shipping, Inventory Control, Visual Merchandising, and other designated departments to maximize sales.Plan and execute merchandising and visual directives and maintain standards.Protects store assets.Drive customer loyalty through company VIP program.Have a sense of urgency and able to meet timelines.Other duties as assigned.2-4 years retail sales and management experience requiredBasic Mathematical skills: addition, subtraction, multiplicationPass the background screening processPHYSICAL AND ENVIRONMENTAL JOB REQUIREMENTSBending, stooping, reaching, twisting, pushing, pulling, and moving items up to 45lbs.Moving and standingReading tickets, shipment invoices, UPC codes, and reportsAbility to perform essential job functions in an environment with varied noise levelsMust be willing and able to work alone in a storeFlexible schedule to include evenings and weekends as requiredMust be able to abide by the companys Exposure Prevention, Preparedness, and Response guidelines as it relates to the spread of communicable diseases, and workplace safety; this includes use of masks (as needed and required per CDC and Company recommendations) and the ability to use cleaning supplies for cleaning and disinfection purposes.I acknowledge that I have read the job description and requirements for the Store Manager position and I certify that I can perform these functions.