Retail Sales Leader - Front End

DICK'S SPORTING GOODS; Canton (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the sporting goods sector is seeking a dynamic Lead to enhance customer experience and foster a strong team culture. This role emphasizes leadership, collaboration, and accountability, ensuring that every teammate feels valued and empowered. As the in-store expert, you will guide your department in delivering top-notch service while upholding brand standards. If you're passionate about sports and committed to making a positive impact, this opportunity offers a platform to thrive in a supportive and energetic environment.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.

Responsibilities

• Leads by example to deliver an exceptional shopping experience.
• Supports onboarding and training of teammates.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Collaboration

Education

High School Diploma

Retail Management Experience

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards and the teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their department. The role focuses on delivering excellent customer service and providing direction to teammates. Key qualities include leading by example, empathy, resilience, optimism, and collaboration.

• Supports building and hiring a strong team through in-store interviews and department tours.
• Builds a people-first culture by connecting with teammates to foster mutual trust, respect, and store recognition.
• Plans, organizes, and controls 30-day outlooks with guidance, including workforce planning and execution of daily tasks, projects, or events.
• Leverages teammates strategically to meet brand standards, execute programs, and delegate tasks based on priority.
• Upholds merchandising and presentation standards, adhering to established floor sets, signage, pricing, and inventory standards.
• Assists store leadership with general supervision in accordance with company policies.
• Supports onboarding and cross-training of teammates, including training on procedures and programs.
• Prioritizes coaching and development, providing hands-on guidance and explaining the 'why' behind tasks.
• Leads by example to align responsibilities with organizational goals and deliver an exceptional shopping experience.
• Creates an inclusive environment where everyone feels welcome, safe, and respected.
• Adheres to policies related to safety, loss prevention, and confidentiality.
• Supports the team across the store as needed.
• Performs other tasks as assigned by management.

LEADERSHIP TRAITS:

Our Leadership Competencies define the behaviors of effective leaders who drive business success and talent development. They include:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

QUALIFICATIONS:

• Flexible availability, including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15-35 lbs. repeatedly.
• Ability to work extended periods standing or walking.
• Ability to work at heights greater than 4 feet using ladders or aerial lifts.
• Ability to perform repetitive motions for short periods.