Retail Sales Lead Team Sport

DICK'S SPORTING GOODS; Pflugerville (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading sports retailer as a Lead, where you'll play a crucial role in team management and customer service excellence. This position requires flexible availability and a commitment to creating an inclusive environment. You'll support training, uphold brand standards, and foster a positive team culture.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15 to 35 lbs.

Responsibilities

• Supports building and hiring a strong team by observing in-store interviews.
• Upholds merchandising and presentation standards.
• Leads by example to support organizational and store vision.

Skills

Customer Focus

Collaboration

Decision-Making Quality

Team Building Skills

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards and the teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their department. They focus on delivering excellent customer service and providing direction to teammates. Key qualities include leading by example, empathy, resilience, optimism, and collaboration.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate to foster mutual trust and respect, contributing to a strong store recognition culture.
• Plans, organizes, and controls 30-day outlooks with guidance from the Assistant Store Manager, including workforce planning for daily tasks, projects, and store events.
• Leverages teammates strategically to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on priority.
• Upholds merchandising and presentation standards, following established floor sets, signage, pricing, inventory, and replenishment standards.
• Assists the leadership team with store supervision in accordance with company policies.
• Supports training of teammates on company procedures and programs, including onboarding and cross-training.
• Prioritizes coaching and development, providing hands-on guidance and explaining the purpose behind tasks and processes.
• Leads by example to support organizational and store vision, helping teammates understand how their responsibilities align with organizational goals and enhancing the shopping experience.
• Creates an inclusive environment where everyone feels welcome, safe, and respected.
• Adheres to policies related to safety, loss prevention, and standard operating procedures, maintaining confidentiality of company information.
• Supports the team across the store with an all-hands-on-deck approach.
• Performs other tasks as assigned by management.

LEADERSHIP TRAITS:

Our Leadership Competencies define the behaviors of effective leaders who drive business success and talent development. We expect our Store leaders to demonstrate:

• Ensures Accountability
• Customer Focus
• Collaboration
• Builds Trust
• Decision-Making Quality
• Action-Oriented
• Engagement
• Talent Development
• Team Building Skills
• Planning and Alignment

QUALIFICATIONS:

• Flexible availability, including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15 to 35 lbs. repeatedly (up to 25 times per hour).
• Ability to work extended periods (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet using ladders or aerial lifts.
• Ability to perform repetitive motions for short periods (up to 2 hours).