Retail Sales Lead & Team Coach

KnitWell Group; Franklin (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Professional development and careerAdv

Community impact through partnerships

Job summary

WHBM is seeking a Sales Lead for our Franklin, TN location. You will partner with store leadership to supervise the team, model exceptional hospitality, and elevate the shopping experience to reflect our brand culture.

You’ll coach associates, manage day-to-day operations, and stay aligned with promotions, product knowledge, and policies. Availability includes nights, weekends, and holidays to support store goals.

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• Team player mindset with ownership and initiative.
• Flexible availability — nights, weekends, holidays.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

Skills

Retail management

Communication

Customer service

Job description

WHBM is seeking a Sales Lead for our Franklin, TN location. You will partner with store leadership to supervise the team, model exceptional hospitality, and elevate the shopping experience to reflect our brand culture.

You’ll coach associates, manage day-to-day operations, and stay aligned with promotions, product knowledge, and policies. Availability includes nights, weekends, and holidays to support store goals.