Retail Sales Lead Footwear - Key Holder

Dicks Inc; Akron (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Sales Lead for their Footwear department. This pivotal role involves leading a team to deliver exceptional customer service while upholding brand standards. The ideal candidate will foster a people-first culture, ensuring a welcoming environment for all. Responsibilities include team training, store supervision, and maintaining merchandising excellence. Join this dynamic team and make a significant impact in a retail environment that values inclusivity and collaboration.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Retail or customer-focused experience preferred.

Responsibilities

• Lead and train a strong retail team to enhance customer experience.
• Maintain merchandising standards and ensure compliance with policies.

Skills

Customer Service

Team Leadership

Retail Management

Loss Prevention

Education

High School Diploma

Retail Management Certification

Job description

Join to apply for the Retail Sales Lead Footwear - Key Holder role at Dicks Inc.

At DICK'S Sporting Goods, we believe in how positively sports can change lives. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Key Carrying Lead has a direct impact on brand standards and the teammate experience. Under the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their department, focused on delivering excellent customer service and providing direction to teammates. Key qualities include leading by example, empathy, resilience, optimism, and collaboration.

• Supports building and hiring a strong team through interviews and department tours.
• Fosters a people-first culture by building trust and respect with teammates.
• Plans and organizes 30-day strategies with the Assistant Store Manager, including workforce planning for daily tasks, projects, or store events.
• Leverages teammates strategically to meet brand standards, execute programs, and delegate tasks based on priority.
• Assists with store supervision, including opening/closing, Front End and Cash Office functions, and firearms sales compliance.
• Upholds merchandising standards, including floor sets, signage, pricing, and inventory presentation.
• Supports teammate training, onboarding, and cross-training.
• Maintains loss prevention standards and controls.
• Prioritizes coaching and development, providing hands-on guidance and explaining the 'why' behind tasks.
• Leads by example to align responsibilities with organizational goals and enhance the shopping experience.
• Creates an inclusive environment where everyone feels welcome and respected.
• Adheres to policies on safety, loss prevention, and confidentiality.
• Supports the team across the store and performs other tasks as assigned.

Leadership Traits

Our competencies include accountability, customer focus, collaboration, trust, decision-making, action orientation, engagement, talent development, team building, and planning.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Retail or customer-focused experience preferred.
• Physical ability to stand, bend, reach, push, pull, and lift 15-35 lbs. repeatedly.
• Ability to work extended periods standing or walking, and at heights with equipment.
• Repetitive motion capability for short durations.

Additional Details

Industry: Retail

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Chemical Manufacturing

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