10155 - Retail Sales Lead Front End - Key Holder

DICK'S SPORTING GOODS; King of Prussia (Montgomery County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that values sports and teamwork! As a Key Carrying Lead, you will play a vital role in enhancing customer experiences and leading a dedicated team. This position offers the opportunity to foster a people-first culture and drive business success through effective leadership and collaboration. You will be responsible for maintaining brand standards, training teammates, and creating an inclusive environment where everyone feels welcome. If you are passionate about sports and ready to make a difference, this is the perfect opportunity for you!

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.

Responsibilities

• Lead by example to support organizational vision and store goals.
• Assist with training teammates on procedures and programs.

Skills

Customer Service

Team Leadership

Retail Management

Communication

Education

High School Diploma

Retail Management Experience

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

The Key Carrying Lead has a direct impact on both the execution of brand standards and the teammate experience. Under the guidance of the Assistant Store Manager and Store Manager, the Key Carrying Lead is the in-store expert of their department. The Lead focuses on delivering excellent service to customers and providing direction to teammates. They lead by example, demonstrate empathy, resilience, optimism, and collaboration.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate to foster mutual trust, respect, and a strong store recognition culture.
• Plans, organizes, and controls 30-day strategies with guidance from the Assistant Store Manager, including workforce planning and execution of daily assignments, projects, or events.
• Leverages teammates strategically to meet brand standards, execute programs and processes, and delegate tasks based on priority.
• Assists with general supervision of the store, including opening and closing, Front End and Cash Office functions, and firearms sales in compliance with regulations.
• Upholds merchandising and presentation standards through floor sets, signage, pricing, and inventory management.
• Assists with training teammates on procedures and programs, including onboarding and cross-training.
• Maintains loss prevention standards and controls within their department.
• Prioritizes coaching and development, providing hands-on coaching and explaining the 'why' behind tasks.
• Leads by example to support organizational vision and store goals, helping teammates understand how their roles contribute to the overall purpose and customer experience.
• Creates an inclusive environment where everyone feels welcome, safe, and respected.
• Adheres to policies related to safety, loss prevention, and confidentiality.
• Supports the team across the store with an all-hands approach.
• Performs other tasks as assigned by management.

Leadership Traits

Our Leadership Competencies define the behaviors of effective leaders who drive business success and talent development. We expect the following from our Store leaders:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15-35 lbs. repeatedly.
• Ability to stand or walk for extended periods (up to 4 hours).
• Ability to work at heights over 4 feet using ladders or aerial lifts.
• Ability to perform repetitive motions for short periods (up to 2 hours).