Retail Sales Lead — Elevate Customer Experience & Upsell

Verizon; Lowell (MA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Referral program

Employee discount

Paid training

Commission pay

Supplemental income

Job summary

Verizon in Lowell, MA is hiring a Retail Sales Representative to greet customers, assist with their needs, and ensure satisfaction. You will upsell and cross-sell products, manage stock, and collaborate with the team for excellent service.

Qualities include strong communication, teamwork, and a customer‑first attitude; a high school diploma is required and a marketing degree is a plus. Competitive compensation and benefits offered.

Qualifications

• High school degree or equivalent.
• BS degree in marketing or related field is a plus.
• Experience in retail or similar role is a plus.
• Strong communication and organizational skills.
• Ability to work well in a team.

Responsibilities

• Greet customers and assist them.
• Help customers find products.
• Introduce customers to new products.
• Inform about sales, discounts, and promotions.
• Upsell and cross-sell when appropriate.
• Answer questions about products or services.
• Stock and organize product racks.
• Handle returns.
• Coordinate with team for outstanding service.
• Average compensation is $87,000.

Skills

Customer service

Upselling

Cross-selling

Communication skills

Teamwork

Education

High school diploma

BS in marketing or related field

Job description

Verizon in Lowell, MA is hiring a Retail Sales Representative to greet customers, assist with their needs, and ensure satisfaction. You will upsell and cross-sell products, manage stock, and collaborate with the team for excellent service.

Qualities include strong communication, teamwork, and a customer‑first attitude; a high school diploma is required and a marketing degree is a plus. Competitive compensation and benefits offered.