Retail Sales Lead: Elevate Customer Experience

Chico's FAS, Inc.; Fort Wayne (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Chico's FAS, Inc. in Fort Wayne, IN seeks a Sales Lead to support management in fostering a customer-focused culture and maximizing profitability. You will help drive service standards, train staff, and ensure merchandise is presented according to promotions and brand guidelines.

The role emphasizes coaching, scheduling, and sample clienteling activities to enhance the customer experience. A flexible schedule including nights and weekends is required.

Qualifications

• High school diploma or equivalent required.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers.
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays.

Responsibilities

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.

Skills

Customer service

Communication

Team leadership

Organizational skills

Sales coaching

Flexibility

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Job description

Chico's FAS, Inc. in Fort Wayne, IN seeks a Sales Lead to support management in fostering a customer-focused culture and maximizing profitability. You will help drive service standards, train staff, and ensure merchandise is presented according to promotions and brand guidelines.

The role emphasizes coaching, scheduling, and sample clienteling activities to enhance the customer experience. A flexible schedule including nights and weekends is required.