Retail Sales Lead & Customer Experience Coach

Chico's FAS, Inc.; Lynchburg (VA); On-site; USD 19,000 - 24,000; Part time

Benefits offered by this job

Medical insurance (options)

Dental insurance (options)

Vision insurance (options)

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

Chico's FAS, Inc. in Lynchburg, VA is seeking a Sales Lead to partner with store leaders, supervise the team, and model exceptional customer service.

You will drive brand standards, lead by example on the sales floor, and support leadership initiatives to create memorable, personalized shopping experiences. The role emphasizes coaching, omni-channel engagement, and helping achieve team goals while maintaining a welcoming, customer-focused environment.

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products, operate the register, and lift up to 50 pounds.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

Skills

Retail management

Customer service

Communication

Team leadership

Tools

POS system

Job description

Chico's FAS, Inc. in Lynchburg, VA is seeking a Sales Lead to partner with store leaders, supervise the team, and model exceptional customer service.

You will drive brand standards, lead by example on the sales floor, and support leadership initiatives to create memorable, personalized shopping experiences. The role emphasizes coaching, omni-channel engagement, and helping achieve team goals while maintaining a welcoming, customer-focused environment.