Retail Sales Lead

Johnnie O; Westport (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

Paid time off

Paid holidays

Health insurance

Employee discounts

Job summary

Johnnie-O is seeking a Retail Sales Associate to deliver an exceptional customer experience and build lasting relationships. This role creates a welcoming, on-brand environment where customers connect with the product and lifestyle.

You will engage with clients, provide styling suggestions, and contribute to store success through achieving sales goals and proactive outreach. We offer full-time hours, competitive compensation and benefits in a fast-paced team setting.

Qualifications

• 4+ years of retail or customer service experience.
• Strong interpersonal skills and ability to connect with customers.
• Proactive, solutions-oriented approach to service.
• Ability to adapt in a fast-paced environment with multiple priorities.
• Comfortable with evenings, weekends, and holidays.
• Able to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome every customer with a friendly, authentic approach reflecting the brand.
• Listen to understand needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and events.
• Maintain a client book and follow up to build relationships.
• Meet or exceed individual sales goals.
• Contribute to store sales by engaging customers and cross-selling.
• Participate in outreach, appointment-based selling, and events.
• Ensure sales floor, fitting rooms are clean and stocked.
• Assist in restocking and seasonal floor changes.
• Support inventory and communicate stock needs to leadership.
• Process transactions accurately, including returns and exchanges.
• Follow cash handling procedures and POS accuracy.
• Assist with back-of-house duties and price changes as needed.

Skills

Retail experience

Interpersonal skills

Solution oriented

Fast-paced adaptability

Flexible scheduling

Stand/walk long hours

Job description

Westport, CT
Office

Johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men and boys. The brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands. The johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue‑in‑cheek, accessible, active and family‑oriented.

Johnnie-O is a fast-growing multi-channel apparel company. We seek to attract highly motivated individuals that want to work as a team and share in the commitment, responsibility and discipline required to achieve our vision. johnnie-O management philosophy is based on responsibility and mutual respect. We are a fun and dynamic bunch that are motivated in working to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high‑energy, diverse, bright, creative, and flexible individuals who thrive in a fast‑paced work environment.

THE ROLE

Johnnie-O is looking for a Retail Sales Associate to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on‑brand environment where customers feel connected to both the product and the Johnnie‑O lifestyle.

RESPONSIBILITIES

• Welcome every customer with a friendly, authentic approach that reflects the johnnie‑O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long‑term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment‑based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re‑merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

QUALIFICATIONS

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions‑oriented approach to delivering excellent customer service.
• Ability to adapt in a fast‑paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

BENEFITS & COMPENSATION

• Full‑Time/Hourly position plus commission opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/Life/Short‑Term Disability Insurance benefits
• Employee discounts

Aside from a fun and unique working environment, Johnnie‑O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts.

Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family‑oriented working environment.

We appreciate your interest in our company and look forward to hearing from you!