Retail Sales Lead

Ggp Natick Mall L.L.P.; Natick (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Wellness memberships

Job summary

A leading retail company seeks a Retail Sales Lead for their Nordstrom showroom. The candidate will drive sales and deliver exceptional customer experiences while coaching the team and maintaining showroom standards. Responsibilities include supporting daily operations, resolving customer issues, and building strong customer relationships. Ideal candidates should have retail leadership experience and strong communication skills. Employee discounts and wellness memberships are also offered.

Qualifications

• Must have retail or customer service leadership experience.
• Strong communication and coaching skills essential.
• Passion for service and team collaboration required.

Responsibilities

• Lead the team by example and support associates.
• Build strong customer relationships and provide styling guidance.
• Maintain showroom operations, inventory, and visual standards.
• Resolve customer issues professionally.

Skills

Retail or customer service leadership experience

Strong communication skills

Team collaboration

Job description

About Us

The Black Tux inside Nordstrom helps people look and feel their best with modern formalwear and expert styling—online and in our showrooms.

Role

Retail Sales Lead - our Nordstrom showroom by delivering exceptional customer experiences, coaching the team, and supporting daily operations. Drive sales, maintain showroom standards, and ensure every client feels confident and valued.

You’ll

• Lead by example and support associates
• Build strong customer relationships and provide styling guidance
• Maintain showroom operations, inventory, and visual standards
• Resolve customer issues professionally

You Have

• Retail or customer service leadership experience
• Strong communication and coaching skills
• Passion for service, organization, and team collaboration
• Employee discounts and wellness memberships