Retail Sales Lead

Wayfair; Chandler (AZ); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Company discount

401(k) with company match

Overtime pay

Referral bonuses

Growth opportunities

Job summary

Wayfair in Chandler, AZ is hiring a Sales Lead for our returns Outlet store. You will lead a best-in-class customer experience and drive sales in a fast-paced retail environment.

The role requires at least 2 years of leadership, brick-and-mortar retail experience, and strong communication. You will manage stock, visuals, and store operations while upholding Wayfair brand standards.

Qualifications

• 2+ years of leadership or experience managing a team.

Responsibilities

• Lead and create a best-in-class customer experience by connecting customers with Wayfair’s home assortment.
• Share our brand story with polished communication and professionalism.
• Maintain leadership presence through effective floor management and resource allocation.
• Deliver on sales and service KPIs and drive profitability across channels.
• Manage stock levels, merchandising adjacencies, and store presentations to keep shelves stocked and visually appealing.
• Ensure visual, replenishment, safety, and back-of-house standards during shifts.
• Utilize sales analytics to drive profitability, traffic, loyalty, and growth.
• Oversee opening/closing routines and supervise to meet financial goals.
• Educate the team on selling essentials and product assortment.

Skills

Leadership

Team management

Customer service

Tools

POS system

Job description

Starting rate: $21.50 per hour

Come join the team that is reinventing home! Wayfair is hiring a Sales Lead for our returns Outlet retail store in Chandler, AZ! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

Hours

40 hours per week

Store Hours

Monday - Saturday: 10am - 8pm
Sunday: 11AM-7PM

Benefits

• Growth opportunities (Conversions, Promotions, and more!)
• Health benefits start day one
• Wayfair company discount
• 401(k) with company match
• Overtime hours & pay
• Referral bonuses

What You’ll Do

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Maintain leadership presence through effective floor management and resource allocation.
• Deliver on sales and service KPIs, productivity standards and drive profitability goals across all omni channel platforms with best in class selling standards.
• Work to amplify the Wayfair brand family by being an integral part of a high performing customer centric team.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales‑floor is adequately stocked. Maintain visual standards required by Wayfair and Tanger Outlets.
• Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
• Utilize sales analytics tools to drive store profitability, traffic, loyalty and growth in a way that supports the success of the overall brand.
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
• Master selling essentials and training resources to educate the team on our wide array of product assortment.
• Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, substitutions and general store upkeep.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
• Live by, emulate, and guide by our People Principles every day.
• As Keyholder, you are responsible for opening and closing the store.

What You’ll Need

• 2+ years of leadership or experience managing a team.
• Brick & mortar retail experience in furniture or home goods preferred.
• Track record of thriving in a fast paced and changing environment.
• Strong organization, self‑motivation, communication and relationship management skills.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.
• All store positions require constant physical activity, including standing, walking, and reaching. All employees are expected to climb ladders, bend and kneel to obtain products for customers and to maintain the visual appearance of the store. Employees should be able to lift up to 50 lbs.

Essential Functions

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to operate or to quickly learn the stores point‑of‑sale system.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Hours

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Due to the nature of the retail industry, your shift schedule may vary, but we will provide your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed. Our store hours are Monday - Saturday 10am - 8pm & Sunday 11am - 7pm. Employee shifts may include two hours before or after store hours. Employment and promotion to this role will be contingent on successful completion of a background check.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, we will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Equal Opportunity Employment

We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.