Retail Sales Lead

Montana Supply; Big Sky (MT); On-site; USD 40,000 - 60,000; Full time

Job summary

Montana Supply Co. in Big Sky, MT, is hiring a Sales Lead to guide front-line staff and deliver an exceptional customer experience on the sales floor.

You will help with daily store operations, coaching, and training while maintaining a welcoming environment for customers and teammates. The ideal candidate is customer-focused, team-oriented, and passionate about retail excellence, with a track record of leadership and strong product knowledge.

Qualifications

• Prior leadership or supervisory experience preferred.
• Strong customer service and problem‑solving skills.
• Experience using point‑of‑sale systems and handling cash transactions.
• Basic computer proficiency, including Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to read, write, and perform basic math calculations.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Deliver exceptional customer service and create memorable shopping experiences.
• Welcome customers and provide knowledgeable product recommendations.
• Answer questions regarding merchandise, promotions, store policies, and local information.
• Build customer engagement through active listening and strong product knowledge.
• Maintain familiarity with inventory, new arrivals, and featured merchandise.
• Operate point-of-sale systems accurately and efficiently.
• Support sales growth through effective product recommendations and upselling.
• Coach and support Sales Associates in delivering a positive customer experience.
• Assist with training and development of new team members.
• Foster a collaborative, respectful, and team-oriented work environment.

Skills

Leadership experience

Customer service

Problem solving

POS familiarity

Basic computer skills

Communication

Math calculations

Stamina

Lifting up to 50 lbs

Tools

POS systems

Microsoft Office

Job description

Montana Supply Co. is a mountain lifestyle boutiquelocatedin the heart of Big Sky, MT.We’repassionate about delivering high-quality products and curating an exceptional shopping experience for our customers. Grounded in creativity, collaboration, and community, we invite you to join our growing team and help elevate our brand in the retail space.

Nestled in the heart of the Rocky Mountains, Big Sky offers a unique blend of outdoor adventure, stunning natural beauty, and a tight-knit community. Whetheryou’rean outdoor enthusiast looking to explore world-class skiing, hiking, or mountain biking, or someone who simply enjoys a peaceful, picturesque environment, Big Sky has something for everyone.

Position Summary

The Sales Lead serves as a key member of the Montana Supply leadership team, providing frontline support to Sales Associates while helping ensure an exceptional customer experience. This position leads by example on the sales floor, supports daily store operations, and helps create a welcoming, engaging environment for customers and team members alike.

The ideal candidate is customer-focused, team-oriented, and passionate about retail. They enjoy coaching others, building relationships, and contributing to the overall success of the store.

Essential Duties and Responsibilities

Customer Experience & Sales

• Deliver exceptional customer service and create memorable shopping experiences.
• Welcome customers and provide knowledgeable product recommendations.
• Answer questions regarding merchandise, promotions, store policies, and local information.
• Build customer engagement through active listening and strong product knowledge.
• Maintain familiarity with inventory availability, new product arrivals, and featured merchandise.
• Operate point-of-sale systems accurately and efficiently.
• Support sales growth through effective product recommendations and upselling techniques.
• Communicate customer needs and opportunities to store leadership.
• Serve as a role model for customer service and professionalism.
• Help coach and support Sales Associates in delivering a positive customer experience.
• Assist with training and development of new team members.
• Foster a collaborative, respectful, and team-oriented work environment.
• Support store leadership by helping prioritize daily tasks and objectives.
• Assist with resolving customer concerns and elevating issues when appropriate.

Store Operations

• Assist with opening and closing procedures.
• Maintain a clean, organized, and visually appealing sales floor.
• Help ensure merchandise is adequately stocked and presented.
• Support merchandising initiatives, displays, and seasonal floor changes.
• Monitor operational needs and communicate concerns to store leadership.
• Help maintain supplies and ensure smooth daily store operations.

Qualifications

Required Skills and Experience

• Prior leadership, key holder, or supervisory experience preferred.
• Strong customer service and problem-solving skills.
• Experience using point-of-sale systems and handling cash transactions.
• Basic computer proficiency, including Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to read, write, and perform basic math calculations.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.

What We're Looking For

We are seeking someone who:

• Leads by example and takes pride in delivering outstanding customer service.
• Builds positive relationships with customers and coworkers.
• Demonstrates accountability, professionalism, and reliability.
• Works well as part of a team while taking initiative independently.
• Embraces feedback and seeks opportunities for growth and development.
• Maintains a positive attitude in a fast-paced retail environment.
• Is motivated to contribute to the success of Montana Supply and its customers.
• Work in one of Montana's premier mountain communities.
• Join a team that values collaboration, customer service, and community.
• Gain leadership experience in a dynamic retail environment.
• Enjoy opportunities for growth and development within the organization

The pay range for this role is: