Retail Sales & Customer Service Specialist

East Side Enterprise; Framingham (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

East Side Enterprises is seeking a friendly, highly motivated Entry-Level Customer Service Associate to join our team in Framingham. This role offers visibility to our customers, requires outstanding service, a welcoming demeanor, and professional appearance.

You will operate the cash register, process payments accurately, upsell promotions, maintain store cleanliness, and collaborate with the team to ensure a positive shopping experience. Must consent to background checks and drug testing.

Qualifications

• Demonstrates outstanding customer service skills and a welcoming demeanor.
• Maintains a professional appearance and strong cash handling abilities.
• Willing to undergo criminal background check and drug test.

Responsibilities

• Foster strong relationships with customers to encourage loyalty and repeat business.
• Operate the cash register and process customer payments accurately and efficiently.
• Handle complex transactions with skill and confidence.
• Stay informed about promotional products and upsell customers to consider additional items.
• Collaborate with team members to support store success and customer satisfaction.
• Ensure the cleanliness and appealing presentation of the store, including displays, cooler doors, and exterior.
• Adapt to change, take on new responsibilities, handle pressure, and modify plans as needed.
• Communicate effectively, manage distractions, and maintain punctuality.
• Attention to detail to ensure accuracy and quality; monitor for issues and address promptly.
• Utilize basic computer programs to complete daily tasks.

Skills

Customer service

Cash handling

Communication

Professional appearance

Tools

Basic computer programs

Job description

East Side Enterprises is seeking a friendly, highly motivated Entry-Level Customer Service Associate to join our team in Framingham. This role offers visibility to our customers, requires outstanding service, a welcoming demeanor, and professional appearance.

You will operate the cash register, process payments accurately, upsell promotions, maintain store cleanliness, and collaborate with the team to ensure a positive shopping experience. Must consent to background checks and drug testing.