Retail Sales Associate - Wards Crossing West

Gap Inc.; Lynchburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and provide exceptional customer service. In this role, you will connect with customers, educate them about products, and inspire brand loyalty through your expertise. Your ability to engage effectively and leverage technology will enhance the customer experience, ensuring that every interaction is positive. This dynamic environment offers opportunities for continuous learning and improvement, making it perfect for those who thrive on helping others and are eager to grow within a supportive team. If you are passionate about fashion and customer service, this is the role for you!

Qualifications

• Excellent customer service skills with a focus on brand loyalty.
• Ability to utilize technology effectively for customer engagement.

Responsibilities

• Engage and connect with customers through excellent service.
• Support sales floor and operational processes effectively.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training