Retail Sales Associate (PM)

The Salvation Army USA Central Territory; Lake Zurich (IL); On-site; USD 27,000 - 43,000; Full time

Job summary

The Salvation Army USA Central Territory in Lake Zurich, IL is seeking a Retail Sales Associate to deliver friendly customer service, assist donors and shoppers, and maintain a welcoming store environment.

This role involves handling sales transactions with the POS system, stocking merchandise, and supporting daily production goals while embracing the organization’s mission to do the most good. Flexibility, reliability, and teamwork are essential.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills
• Basic computer skills and ability to learn new systems
• Ability to work a flexible schedule including evenings and weekends
• Professional appearance and dress code adherence
• Reliable and team-oriented mindset
• Reliable transportation

Responsibilities

• Provide exceptional customer service by greeting customers and offering assistance
• Process sales transactions accurately using POS system including opening, closing, and balancing
• Maintain store appearance through cleaning, organizing, and restocking
• Help meet daily production goals by processing and displaying new merchandise
• Contribute to a positive shopping environment
• Assist in bank running, pricing, or cross-training in other departments

Skills

Customer service

English communication

Team player

Flexible schedule

Education

High School Diploma or pursuing

Tools

POS system

Job description

About the Role

Join our team in "Doing the Most Good" as a Retail Sales Associate. We're seeking friendly and enthusiastic individuals who will help create a welcoming shopping experience for our diverse community of customers and donors. This role combines customer service, retail operations, and mission-driven work to support The Salvation Army's community programs. You'll be an essential part of our team, transforming donations into resources that directly support our mission of serving those in need in our community.

Key Responsibilities

• Provide exceptional customer service by greeting customers and offering assistance
• Process sales transactions accurately using our Point of Sale system including opening, closing, and balancing
• Maintain store appearance through cleaning, organizing, and restocking
• Help meet daily production goals by processing and displaying new merchandise
• Contribute to a positive shopping environment
• Must also have one or more these three duties:
• Bank Running (requires reliable transportation)
• Pricing
• Cross trained in other Departments

Required Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for customer and team interactions
• Basic computer skills and ability to learn new systems
• Ability to work a flexible schedule. Including evenings/night, holidays, & weekends.
• Professional appearance and adherence to dress code
• Reliable and team-oriented mindset
• Reliable transportation

Physical Requirements

• Ability to stand for extended periods
• Capability to move throughout the store
• Physical ability to handle merchandise and maintain store appearance

Training and Development

• Comprehensive POS system training provided
• Expected POS system proficiency within 3 months
• Ongoing professional development opportunities

What Success Looks Like

• Accurate and efficient sales transactions
• Positive customer feedback
• Clean and organized store environment
• Meeting daily production and sales goals
• Strong team collaboration
• Reliable attendance and punctuality

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.