Seasonal Retail Sales Associate - Pavilions at San Mateo

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading retail company seeks a Brand Associate to connect with customers and enhance their shopping experience. This role requires excellent communication skills and a passion for customer service, along with the ability to handle various responsibilities in a fast-paced environment. Candidates should be flexible, able to learn quickly, and ready to contribute to a positive work atmosphere.

Qualifications

• Ability to effectively interact with customers and team members.
• Strong focus on customer experience both on and off the floor.
• Open to continuous learning and feedback.

Responsibilities

• Engage and connect with customers to drive sales.
• Support various store duties including sales floor and fitting room.
• Maintain organization and handle customer interactions professionally.

Skills

Communication

Customer Service

Problem Solving

Job description

About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.