Retail Sales Associate (Part Time & Full Time)

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Yaamava Resort & Casino at San Manuel in Highland, CA is seeking a Guest Services Associate to greet customers, provide product knowledge, and pair items to enhance the shopping experience.

You will handle POS transactions, balance the cash drawer, restock merchandise, maintain displays, and assist with events and promotions in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Minimum two years guest service experience preferred.
• Excellent verbal and interpersonal communication with guests and team members.

Responsibilities

• Greet customers and provide product knowledge to enhance shopping experiences.
• Record transactions accurately via POS and balance cash drawer.
• Restock merchandise, maintain presentations, and assist with events and promotions.
• Perform other duties to support department operations.

Skills

Customer service

Cash handling

POS systems

Upselling

Merchandise presentation

Communication skills

Education

High School Diploma or GED

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Greet and engage customers with enthusiasm, providing product knowledge and assistance to enhance their shopping experience. Deliver personalized solutions that meet or exceed guests' needs by asking open-ended questions and thoughtfully pairing similar items to enhance their experience.
• 2. Accurately record retail transactions including cash, credit card, Earned Rewards and comps through Point-of-Sale System following proper policies and procedures. Maintains a cash drawer and balances drawer maintaining a minimum of variances.
• 3. Restock merchandise to ensure the store is appropriately supplied at all times. Responsible for day-to-day tasks including but not limited to, maintaining merchandise presentations, cleaning, and organizing and ability to speak to Club card benefits and all upcoming events and promotions.
• 4. Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Minimum two (2) years Guest Service experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Excellent verbal and interpersonal skill.
• Ability to communicate effectively with guests, team members and management.
• Must have the ability to meet or exceed sales goals, as well as excel in customer service standards.
• Ability to work Point of Sales system with appropriate training.
• Ability to multi-task in a fast-pace environment.
• Must be comfortable exchanging names with customers.
• Ability to maintain a positive and professional demeanor in a fast-pace environment.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today! San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.