Lead Retail Sales Associate

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel in Highland, CA seeks a Lead Retail Sales Associate to drive results, model best-in-class service, and support the Retail team. You will supervise associates, ensure accurate POS transactions, and help maintain a high-energy guest experience across the department.

You will participate in pre-shift huddles, assist in training, and support the supervisor during peak periods.

Qualifications

• High School diploma or GED required.
• Minimum two (2) years of customer service experience and leadership required.
• Experience within the retail industry preferred.

Responsibilities

• Oversee Retail Associates and model best-in-class service.
• Improve store operations to optimize productivity and guest experience.
• Assist with POS transactions; verify sales accuracy; close out registers.
• Lead on Duty tasks and ensure training deadlines are met.
• Conduct pre-shift huddles to ensure clear communication.
• Perform other duties to support efficient department operations.

Skills

Customer service

Leadership

Retail experience

Communication

Public speaking

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Under the direction of the Supervisor, Retail, the Lead Retail Sales Associate, will thrive on driving results. Providing drive changes through modeling and teaching selling behaviors, assisting in maintaining operational excellence, driving revenue while being strategic and utilizing your critical thinking skills and taking pride in our enterprise. Supporting individually and side by side with your team to ensure a best-in-class experience to our guests while offering ongoing feedback to enhance your teams engagement. Marinating growth will drive positive performance results and help cultivate a winning team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assists the Retail Supervisor in overseeing the Retail Associates in achieving department and enterprise goals that leads by example. Works individually and along-side the store team while modeling best in class service; partners and helps oversee the business expectations when the Supervisor is unavailable.
2. Models and improves accurate store operations to optimize productivity and ensure to comply to all policy and procedures, visual merchandising standards and product flow efficiency to create an elevated guest experience.
3. Responsible to assist and oversee Point of Sales transactions and confirm accuracy of all Point of Sales activities; Responsible to close out registers of the retail staff at the end of each shift; Communicate variance issues and submit discrepancies to accounting in designated time frame.
4. Participates in Leader on Duty tasks and helps to ensure all training and deadlines by team and self are met and monitored on time.
5. Conduct or assist in conducting pre shift huddles to ensure a high level of communication.
6. Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School diploma or GED required.
• Minimum two (2) years of customer service experience and leadership required.
• Experience within the retail industry preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management.
• Ability to meet or exceed sales, guest service standards.
• Comfortable working and speaking with the public.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Ability to maintain a positive and professional demeanor under stressful situations.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today! San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.