Retail Sales Associate Part Time

BJ's Wholesale Club; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated team members to enhance customer experience and drive membership growth. This role focuses on executing customer service excellence, promoting loyalty programs, and ensuring a welcoming environment for all members. You will be part of a collaborative team, where your contributions will directly impact member satisfaction and retention. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Weekly Pay

Free BJ's Membership

Generous Time Off

401(k) Plan with Company Match

Qualifications

• Prior customer service or sales experience preferred.
• Results-driven with a proven track record of achieving goals.

Responsibilities

• Promote BJ’s membership programs and provide superior customer service.
• Resolve member concerns courteously and assist with inquiries.

Skills

Customer Service

Sales Experience

Basic Math Skills

Computer Proficiency

Job description

Join our team of more than 34,000 members, supporting our communities in our Club Support Center, 235+ clubs, and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. We are committed to providing outstanding service and convenience to our members, helping them save on products and services for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
• Benefit plans for your changing needs*
• 401(k) plan with company match (must be at least 18 years old)

*Eligibility requirements vary by position. Medical plans vary by location.

Job Summary

Responsible for executing acquisition of 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer service inquiries. Provides excellent and efficient member service.

Team Members:

• Carry out job functions and responsibilities as assigned, supporting club policies, procedures, and compliance.
• Strive for flawless execution and accountability.
• Act with honesty and integrity, prioritizing the member’s needs and escalating concerns as appropriate.
• Ensure a safe and positive environment for members and staff.
• Embrace inclusion and diversity, working collaboratively with respect.
• Operate with speed and agility in all tasks.
• Innovate and adapt to keep pace with the changing environment.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence at all points of contact.
• Resolve and deescalate concerns effectively.
• Ensure a safe and positive environment for members.
• Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean.

Club Standards:

• Work as a team to meet GOLD club standards daily, including stocking all items, executing promotional plans, maintaining signage, and keeping the environment clean and organized.

Know Your Business:

• Understand how to access and interpret performance reports for your department.
• Recognize the impact of consistent execution on business success.

Major Tasks, Responsibilities, and Key Accountabilities

• Promote BJ’s value proposition regarding acquisition, retention, perks, and the member experience.
• Effectively pitch membership programs to potential and existing members.
• Achieve sales goals for memberships and credit cards.
• Provide superior customer service regarding memberships, credit applications, returns, and general inquiries.
• Follow policies regarding tax-exempt and resale memberships.
• Resolve member concerns courteously and promptly, escalating as needed.
• Assist with BOPIC orders for members.
• Maintain club policies and perform other duties as assigned, including working in other departments as needed.
• Maintain full attendance as an essential function of the job.

Qualifications

• Prior customer service or sales experience preferred.
• Results-driven with a proven track record of achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Environmental Job Conditions

• Primarily stationary work on hard surfaces, with occasional bending, reaching, and handling merchandise.
• Occasional lifting of objects up to 30 pounds; heavier objects may require assistance.
• Indoor environment with infrequent temperature extremes and noise; occasional contact with cleaning agents.

The estimated starting pay range for this position is from $16.50, depending on location, experience, and qualifications.