Retail Sales Associate (Outfitter)

Fleet Feet; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with 4% company match

Exclusive discounts on products

Professional development opportunities

Community engagement initiatives

Inspiring team culture

Full-time and part-time benefits options

Job summary

Fleet Feet in Ann Arbor is seeking an Outfitter to be the heart of our brand experience. You will equip customers with gear and support to achieve their fitness goals, while creating an inclusive in-store environment and building meaningful relationships.

The ideal candidate is passionate and proactive, with prior customer-facing experience preferred. Join a team-centric culture committed to personal and professional growth, along with benefits like 401(k) matching and exclusive discounts.

Qualifications

• Passionate, positive, and proactive with a customer-centric attitude.
• Experience in customer-facing roles preferred.
• Able to work flexible hours including evenings and weekends.

Responsibilities

• Deliver personalized service to help customers reach their fitness goals.
• Recommend and fit footwear, apparel, and gear tailored to individual needs.
• Create a welcoming and inclusive in-store environment.

Skills

Customer service

Communication

Team collaboration

Adaptability

Job description

Overview

As an Outfitter, you are the heart of our brand experience. You equip customers with gear and support to reach their fitness goals, create inclusive in‑store environments, build relationships with customers, teammates, and vendor partners, and support events, group runs, and training programs that foster community. You help drive store goals and support merchandising, inventory, and operations.

What You'll Do

• Deliver personalized service to help customers reach their fitness goals.
• Recommend and fit footwear, apparel, and gear tailored to individual needs.
• Create a welcoming and inclusive in‑store environment.
• Build meaningful relationships with customers, teammates, and vendor partners.
• Stay current on product features, benefits, and trends.
• Support events, group runs, and training programs that build community.
• Contribute to store goals and support operations such as merchandising and inventory.

What We're Looking For

• Passionate, positive, and proactive.
• Flexible and available to work days, evenings, weekends, and holidays.
• Experience in customer‑facing roles (preferred).
• Excellent communicators and standout colleagues.
• Motivated to learn, adapt, and go the extra mile.
• Capable of lifting and carrying up to 25 lbs and working on feet in a retail setting.

Why You'll Love It Here

• Meaningful work: help people move with purpose and make a positive impact on the community.
• Growth opportunities: committed to personal and professional development with training, career paths, and advancement opportunities.
• Team‑centric culture: passionate, supportive group that thrives on collaboration and celebrates wins together.
• Authenticity: value varied perspectives, experiences, and unique strengths of each team member.

Benefits

• 401(k) with 4% company match (available to employees aged 21+ at company‑owned stores).
• Exclusive discounts on industry‑leading products and training programs.
• Professional development: mentorship, employee resource groups, and ongoing learning sessions.
• Community engagement: involvement in local outreach and service initiatives.
• Inspiring team culture: supportive teammates who live the mission every day.
• Full‑time benefits: employees working 30+ hours per week can explore our benefits summary for details on healthcare, wellness, and more.
• Part‑time benefits: employees working 15–29 hours per week can explore our benefits summary for details on healthcare, wellness, and more.

Equal Opportunity & Reasonable Accommodations

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E‑Verify in all corporate and company‑operated stores as part of the hiring process.