Retail Sales Associate or Stocker

Michaels Stores; Mayfield Heights (OH); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Sales Associate or Stocker to join their team. This role involves delivering exceptional customer service, assisting shoppers in locating products, and ensuring a smooth checkout experience. You'll participate in stocking and maintaining store standards while engaging customers with loyalty programs. If you enjoy a fast-paced environment and are passionate about helping others, this position offers a fantastic opportunity to thrive in a supportive and creative atmosphere. Join a company dedicated to fueling the joy of creativity and providing a rewarding work experience.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail and/or customer service experience preferred.
• Standing for long periods, bending, lifting, and carrying.

Responsibilities

• Deliver friendly customer service and assist customers in finding products.
• Complete truck unloading, stocking, and maintain store recovery standards.
• Engage customers on the Rewards program and provide checkout assistance.

Skills

Customer Service

Retail Experience

Cash Handling

Product Knowledge

Education

High School Diploma

Job description

Join to apply for the Retail Sales Associate or Stocker role at Michaels Stores.

Store - CLEV-MAYFIELD HEIGHTS, OH

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the Rewards program and Private Label Credit Cards, and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including BOPIS and SFS
6. Participate in truck unload, stocking, and planogram processes
7. Complete merchandise recovery and store maintenance to ensure a well-merchandised, in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to SOPs and company policies to ensure legal compliance
11. Interact respectfully with others; promote a positive image and serve as a role model
12. Cross-train in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

Other duties as assigned.

Experience Required

• Retail and/or customer service experience preferred

Physical Requirements and Work Environment:

• Standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, stretching
• Lifting heavy boxes, using ladders for high shelves
• Work may include outdoor tasks, some work hours include nights, weekends, and early mornings

Applicants must meet legal requirements and be at least 16 years old.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities.