Retail Sales Associate - Modern Style & Customer Experience

Express; Michigan City (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

401(k) and Roth 401(k) with Company 
+

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos brands, is seeking a Retail Sales Associate for Lighthouse in Michigan City, IN to deliver a great in-store shopping experience.

You will stock, assist customers, process transactions, and help with product launches while supporting credit and loyalty programs. This role requires high school or equivalent, 0–2 years of relevant experience, and availability including nights and weekends.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Communication skills

Team collaboration

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operating Express and Bonobos brands, is seeking a Retail Sales Associate for Lighthouse in Michigan City, IN to deliver a great in-store shopping experience.

You will stock, assist customers, process transactions, and help with product launches while supporting credit and loyalty programs. This role requires high school or equivalent, 0–2 years of relevant experience, and availability including nights and weekends.