Retail Sales Associate - Modern Style & Customer Experience

EXPRESS; Massachusetts; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS is seeking a Retail Sales Associate to join our Auburn store team. You will deliver an engaging in-store experience, assist with stocking, cleaning and merchandising, and help customers with purchases.

Responsibilities include maintaining a tidy sales floor, following safety policies, and contributing to product launches. Prior retail experience is preferred; strong customer service and teamwork are essential.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Availability

Education

High School or Equivalent

Tools

iPad

POS system

Job description

EXPRESS is seeking a Retail Sales Associate to join our Auburn store team. You will deliver an engaging in-store experience, assist with stocking, cleaning and merchandising, and help customers with purchases.

Responsibilities include maintaining a tidy sales floor, following safety policies, and contributing to product launches. Prior retail experience is preferred; strong customer service and teamwork are essential.