Retail Sales Associate - Keyholder

Mind Games; New York (NY); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Competitive pay and opportunities for growth

Employee discount on games, puzzles, and toys

Casual dress environment

Fun, creative work environment

Job summary

Mind Games is seeking a Key Holder in New York, NY. Responsibilities include greeting customers, operating the POS, and maintaining store organization. The ideal candidate has 2+ years of retail experience, exceptional customer service skills, and a passion for pop culture. Benefits include competitive pay, employee discounts, and a fun work environment. Pay is $16.50 per hour.

Qualifications

• 2+ years of experience in sales, customer service, or retail.
• Exceptional customer service and interpersonal skills.
• Ability to stand or walk for long periods and lift to 20 pounds.

Responsibilities

• Greet customers and recommend products based on their needs.
• Operate the POS system and process payments.
• Maintain a neat and organized store.

Skills

Customer service

Sales experience

Interpersonal skills

Multi-tasking

Knowledge of pop culture

Knowledge in Trading Card Games

Education

High school diploma or equivalent

Job description

Key Holder – Key Duties and Responsibilities

• Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.
• Operate the POS system, accurately process payments, and issue receipts.
• Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.
• Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.
• Act as a trusted advisor to customers, providing guidance and recommendations to help them explore our products and make the most of their visit.
• Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.
• Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.
• Perform opening and closing procedures, including cash management, inspecting products, and following security protocols.
• Lead by example in delivering outstanding customer service and a positive attitude to support the team.
• Experience with store opening/closing and cash management is considered an asset.

Qualifications and Skills

• High school diploma or equivalent required.
• 2+ year of experience in sales, customer service, or retail.
• Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.
• Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.
• Dependable, responsible, and able to take ownership of store operations when entrusted with key-holder duties.
• Passion for or knowledge of pop culture, board games, and puzzles is a plus.
• Ability to stand or walk for long periods and lift to 20 pounds.
• Previous Key Holder or supervisory experience is recommended.
• Knowledge in Trading Card Games (i.e. Magic: the Gathering, Pokemon, One Piece) would be an asset.

Pay Rate

$16.50 per hour

Benefits

• Competitive pay and opportunities for growth
• Employee discount on games, puzzles, and toys
• Casual dress environment
• Work in a fun, creative environment surrounded by products and people you love

Store Location

Southcenter Mall – Unit 148, 100 Anderson Rd SE, Calgary, AB