Retail Sales Associate, Key Holder

DXL Group; District Heights (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Quarterly bonuses

401(k)

Medical/Dental/Vision coverage

Life Insurance

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder in Maryland, dedicated to giving guests an unmatched shopping experience and building long-term relationships. You will be a product knowledge expert, selling a wide range of apparel and guiding the team with coaching and training for selling skills and operations.

The role emphasizes welcoming guests, learning their needs, and delivering exceptional service while contributing to a high-performing store environment.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required).
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Greet guests by spending quality time, asking questions to learn needs, preferences and lifestyle.
• Serve as a product knowledge expert and sell a broad range of apparel, including private labels, name brands, and tailored clothing.
• Provide on-going coaching and training for selling skills, behaviors, and operational procedures to the sales team.

Skills

Customer service

Coaching

Product knowledge

Sales skills

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free-standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT? We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT? Specific qualifications for this role include:

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Based on experience, the expected pay range for this position is between $16.30 per hour and $16.92 per hour. Compensation includes a base hourly wage, plus commission potential of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable. Associates are also eligible for a quarterly bonus based on overall store sales.

All associates are eligible to participate in the 401(k) Plan. Associates working 30 hours or more are eligible for Medical/Dental/Vision Plans, Life Insurance and Disability Plans, Healthcare and Dependent Care Flexible Spending Accounts, Paid Holidays, Sick/Personal Days and Vacation Time.

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.