Retail Sales Associate JOHNSTOWN GALLERIA

Imobile; Johnstown (Cambria County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading wireless retailer is hiring a Retail Sales Associate in Johnstown, PA. In this dynamic role, you will engage with customers, provide them with product demonstrations, and deliver exceptional service. Ideal candidates are motivated, have a strong desire to learn, and are ready to thrive in a fast-paced environment with opportunities for advancement.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive hourly pay and uncapped commissions

Automatic raises upon reaching milestones

Opportunities for career advancement

Health benefits for full-time employees

Bonuses through sales incentives, contests, and rewards

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Strong desire to learn and connect with customers.
• Ability to balance customer experience with performance goals.

Responsibilities

• Help customers with their shopping journey, providing hands-on demonstrations of products.
• Use digital tools to explain coverage, plans, and services.
• Complete training on in-store experience and develop strong peer relationships.

Skills

Customer Service

Sales

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Retail Sales Associate JOHNSTOWN GALLERIA role at iMobile

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! Do you think you have what it takes to be an Archer? If so, keep reading!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where you will work with your team to develop the skills and expertise needed for promotion to Mobile Expert after training.

What you'll do in your role

Learn and build proficiency in customer service, while providing a best-in-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
• Side-by-side selling to find personalized solutions beyond devices and plans, including accessories and IoT devices
• Guiding customers through their purchase with thoughtful questions, informative answers, and sharing your expertise

Approach service and sales needs with patience, honesty, and empathy. Become proficient in digital tools to:

• Show coverage in customers' neighborhoods, highlighting LTE network speed
• Explain plans and services that keep customers connected and satisfied
• Redefine wireless solutions through device and account troubleshooting

Complete training on in-store experience, new skills, and system knowledge. Build relationships with employees across channels to:

• Own the customer experience and resolve issues seamlessly
• Identify and refer small business leads
• Develop strong peer relationships and shared accountability
• Provide a positive environment while delivering first-class service

The ideal candidate will bring

• A strong desire to learn and connect with customers
• Confidence and drive to succeed in a fast-paced sales environment
• Willingness to learn and share best practices with peers and leaders
• Ability to balance customer experience with performance goals
• 6 months of customer service and/or sales experience, retail preferred

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commissions
• Automatic raises upon reaching milestones
• Opportunities for career advancement
• Culture of care and excellence
• Health benefits for full-time employees
• Bonuses through sales incentives, contests, and rewards

What do you need?

• Be at least 18 years old
• High school diploma or GED
• Ability to stand for long periods and lift up to 25lbs
• Reliable transportation
• Availability for full-time (40 hrs) or part-time (20+ hrs) work

Diversity & Inclusion is a core value. We welcome everyone to apply and celebrate the diversity that makes our team unique.

Apply now: www.archtelecom.net

Inquiries: [e-mail]