Retail Sales Associate - Irvine Spectrum

Gap Inc.; Irvine (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate in Irvine, California. This role is crucial for delivering customer engagement and driving brand loyalty. As a Brand Associate, you will use your retail expertise to enhance the customer experience through effective communication and service. The position requires flexibility to meet business needs and a passion for retail.

Qualifications

• Good communicator with ability to interact effectively.
• Customer-focused, with experience in retail.
• Willingness to work flexible schedules, including holidays and weekends.

Responsibilities

• Drive sales through engaging with customers and suggestive selling.
• Promote customer loyalty programs and provide excellent service.
• Maintain organization and execute operational processes on the sales floor.

Skills

Communication

Customer-focused service

Problem solving

Retail technology utilization

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.