Retail Sales Associate, Full Time - Sugarloaf Mills

Old Navy; Lawrenceville (GA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

50% employee discount on full-price merchandise

Paid Time Off

401(k) plan with company matching

Employee stock purchase plan

Comprehensive health insurance plans

Job summary

Old Navy in Lawrenceville, Georgia, is seeking a Brand Associate to provide exceptional customer service and enhance brand loyalty. You will engage with customers, promoting loyalty programs while contributing to an inclusive and positive work environment.

This role demands effective communication and a passion for retail in a fast‑paced setting, with various employee benefits including a generous merchandise discount and a robust 401(k) plan.

Qualifications

• Ability to engage and connect with customers.
• Flexible schedule availability, including holidays and weekends.
• Familiarity with retail environments and technology.

Responsibilities

• Engage with customers to drive sales and promote loyalty.
• Support various areas of the store as required.
• Maintain a clean and organized work environment.

Skills

Customer service experience

Communication skills

Retail technology usage

Problem-solving skills

Job description

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*

For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.