Retail Sales Associate, Full Time - Kenwood Collection

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks enthusiastic individuals to join their team in delivering exceptional customer service. This role focuses on engaging customers, providing product knowledge, and promoting brand loyalty. You will be responsible for creating a premium shopping experience by assisting customers, offering style suggestions, and leveraging omnichannel offerings. If you are a proactive problem solver with strong communication skills and a passion for fashion, this opportunity is perfect for you. Join a dynamic team and help bring the brand to life for every customer!

Qualifications

• Good communicator capable of utilizing technology effectively.
• Able to learn procedural knowledge through on-the-job training.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Support sales floor, fitting room, checkout, and back-of-house processes.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Education

High School Diploma

Job description

About the Role

This role involves engaging and connecting with customers by providing excellent customer service. You will be an expert in our products, using this knowledge to educate, inform, inspire, and outfit customers. Your responsibilities include offering information on current merchandise, store promotions, and events, as well as executing operational processes effectively and efficiently. The goal is to bring our brand to life for customers, build brand loyalty, and deliver productivity.

What You'll Do

• Become an expert in the brand's selling behaviors and leverage them with every customer to provide a premium experience.
• Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
• Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omnichannel offerings to deliver a seamless customer experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator capable of utilizing technology effectively and engaging with customers and team members to meet goals.
• A problem solver focused on continuous improvement, always learning, open to feedback, and taking necessary actions.
• Able to handle customer interactions and potential issues courteously and professionally.
• Skilled in basic information gathering to solve problems.
• Able to learn procedural knowledge through on-the-job training.