Retail Sales Associate Full Time

BJ's Wholesale Club; Northborough (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

BJ's Wholesale Club is seeking a customer service representative to enhance member experiences through effective service and promotion of membership benefits. In this role, you’ll assist members with inquiries, resolve concerns, and contribute to a collaborative team environment, starting at $17 per hour.

Benefits

Weekly pay

Free BJ's Inner Circle membership

Generous time off programs

Health and benefit plans

401(k) plan with company match

Qualifications

• Prior front-line/customer service or sales experience preferred.
• Results-driven with success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promote BJ’s membership programs and deliver excellent customer service.
• Resolve member concerns promptly while adhering to company policies.
• Assist with online order pickups and maintain club procedures.

Skills

Customer service experience

Sales skills

Basic math skills

Computer proficiency

Job description

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs, and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
• Benefit plans for your changing needs*
• Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)

*Eligibility requirements vary by position

**Medical plans vary by location

Job Summary

Responsible for executing acquisition of 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer service inquiries. Provides excellent and efficient member service.

Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity, leading with the member in mind to address concerns and escalate issues when appropriate.
• Ensure a safe and positive environment for members and staff.
• Embrace inclusion and diversity, working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in all tasks.
• Innovate and adapt to keep pace with the changing environment.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence at all contact points.
• Resolve and de-escalate member concerns.
• Ensure a safe and positive environment for members.
• Commit daily to GOLD Member Standards:
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly, Full, Fresh, Clean

Club Standards

Work as a team to deliver GOLD club standards daily, including:

• Stocking all items and executing promotional plans
• Maintaining visible, accurate signage
• Keeping the club clean and organized inside and out

Know Your Business

• Understand how to access and interpret performance reports for your department.
• See the connection between consistent execution and positive business impact.

Major Tasks, Responsibilities, and Key Accountabilities

• Promote BJ’s value proposition regarding acquisition, retention, perks, and the member experience.
• Effectively pitch membership programs to potential members, adhering to company policies.
• Sell membership products with high energy and determination.
• Drive toward goal achievement based on established benchmarks.
• Understand all membership options and credit card offerings.
• Provide superior customer service regarding memberships, credit applications, and general inquiries.
• Follow policies regarding tax-exempt/resale memberships and monitor renewals.
• Resolve member concerns courteously and promptly, escalating when necessary.
• Assist with online order pickups and maintain club policies and procedures.
• Perform other duties as needed, including cross-departmental work.
• Maintain full, predictable attendance.

Qualifications

• Prior front-line/customer service or sales experience preferred.
• Results-driven with success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Environmental Conditions

• Most time spent stationary on hard surfaces, with occasional bending, handling, and reaching.
• Ability to lift objects up to 30 pounds, with assistance for heavier items.
• Located indoors, with infrequent exposure to temperature extremes and noise, and occasional contact with cleaning agents.

Salary range starts at $17.00 per hour. Actual salaries vary based on location, education, experience, and qualifications.