Retail Sales Associate (full-time)

Canada Goose; King of Prussia (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Total Rewards Program

Goose Rewards & ICON Rewards

Career growth opportunities

Volunteer time / CG Gives

Job summary

Canada Goose in King of Prussia, PA is seeking a Retail Sales Associate (full-time) to deliver exceptional customer service and drive sales in a luxury environment. You will engage clients, participate in product knowledge sessions, and support store goals while maintaining brand standards.

Ideal candidates have at least 2 years in customer service, experience with affluent brands, and strong CRM and communication skills.

Qualifications

• Minimum 2 years of customer service experience.
• Experience with affluent and luxury brands is preferred.
• Strong communication and CRM skills are essential.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with Microsoft Office (Word, Excel) and basic CRM tools.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and collaboration with management.
• Attend and participate in store meetings and product knowledge sessions.
• Drive metrics such as NPS, conversion, and average dollar per transaction.
• Develop CRM through clienteling and after-sale engagement.
• Provide a memorable customer experience leveraging in-store elements and visual merchandising.

Skills

Customer service

CRM tools

Communication

Time management

Teamwork

Multitasking

Affluent brand experience

Tools

Microsoft Office

Excel

Job description

Location:King of PrussiaAddress:160 N Gulph Road King of Prussia, Pennsylvania 19406 United States of AmericaJob Title:Retail Sales Associate (full-time)Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Position Overview:What You’ll Do:Achieve or exceed personal sales targets and productivity standardsBuild a positive store environment through effective communication, collaboration and partnership with the management teamAttend and participate in all store meetings, events and product knowledge sessionsAssist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categoriesDevelop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagementLeverage in store elements to provide a memorable customer experience and promote repeat purchaseFollow all store operating procedures to minimize store shrinkHandle all Point of sale (POS) transactions in compliance with company standardsSupport in the overall upkeep of physical store maintenance and standardsMaintain Visual Merchandise directivesLet’s Talk About You:Minimum 2 years of customer service experience, preferably in the apparel retail industryProven record of successful sales performancePrevious experience working with affluent and luxury brands in high traffic locationsStrong time management and multi tasking skillsAbility to work efficiently in a fast-paced and team orientated environmentGood understanding of CRM tools/processesExcellent communication and social skillsBasic skills in Microsoft Office, specifically, Word and ExcelBonus points for proficiency in another languageWhat’s in it For You?A company built on Canadian roots and heritageYour work is recognized with a comprehensive and competitive Total Rewards ProgramOpportunities for career growth through numerous internal and external programsRecognize and be recognized by your peers with our Goose Rewards & ICON RewardsBe a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care aboutAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesInspiring leaders and colleagues who will lift you up and help you growAt Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: [e-mail].