Retail Sales Associate - Fashion & Customer Experience

J.Crew Factory; Concord (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Base pay + bonus

Brand discounts

Lifestyle discounts

401(k) match

Job summary

J.Crew Factory in Concord, NC is hiring a Sales Associate to bring our brand to life on the sales floor. You’ll help customers discover looks, while collaborating with teammates to deliver a seamless shopping experience with warmth and inclusivity.

You’ll stay current with fashion trends, support store operations, and be flexible for nights, weekends and holidays. This role emphasizes teamwork, problem solving, and a welcoming, brand-aligned attitude.

Qualifications

• Must be at least 18 years old.
• Passion for brand and customers.
• Stay up to date with fashion trends.
• Ability to work nights, weekends and holidays.
• Able to bend and lift at least 40 pounds (18 kg).

Responsibilities

• Provide a seamless and authentic customer experience that is an extension of the brand.
• Drive sales while exceeding selling and service expectations for our customers.
• Assist in operational and product driven store tasks assigned by the management team while acting in a manner that aligns with our brand values.
• Share customer feedback and insights with the management team.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Job description

J.Crew Factory in Concord, NC is hiring a Sales Associate to bring our brand to life on the sales floor. You’ll help customers discover looks, while collaborating with teammates to deliver a seamless shopping experience with warmth and inclusivity.

You’ll stay current with fashion trends, support store operations, and be flexible for nights, weekends and holidays. This role emphasizes teamwork, problem solving, and a welcoming, brand-aligned attitude.