Retail Sales Associate - Elevate Customer Experience & Style

KnitWell Group; Chelsea (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Job summary

KnitWell Group is seeking a Sales Associate in the Chelsea area to welcome customers and deliver a high-touch, fashion-forward shopping experience. You will share product knowledge, assist with merchandising, and help create an inviting, organized store environment that reflects our hospitality culture.

Flexible availability including nights, weekends, and holidays is required. Lifting up to 50 pounds and a willingness to learn new tools are essential for success at this location.

Qualifications

• Provides friendly, professional customer service in a fashion-forward environment.
• Gathers and shares product knowledge to help customers choose items that fit their needs.
• Demonstrates strong communication and interpersonal skills to connect with diverse shoppers.
• Works well in a team, contributing to a positive store atmosphere and goals.
• Adapts to changing priorities and learns new tools quickly.

Responsibilities

• Deliver a customer-centered experience and hospitality aligned with the brand culture.
• Engage customers in authentic conversations to understand needs and suggest products.
• Create a seamless omnichannel experience using available tools.
• Educate customers on brand loyalty programs and benefits.
• Support store goals through personal accountability and performance.
• Assist with merchandising, stock replenishment, and store organization.
• Maintain an inviting, visually appealing store environment that meets brand standards.
• Collaborate with teammates to foster a positive work climate.

Skills

Customer service

Product knowledge

Communication

Teamwork

Adaptability

Tools

POS register

Omnichannel tools

Merchandising systems

Job description

KnitWell Group is seeking a Sales Associate in the Chelsea area to welcome customers and deliver a high-touch, fashion-forward shopping experience. You will share product knowledge, assist with merchandising, and help create an inviting, organized store environment that reflects our hospitality culture.

Flexible availability including nights, weekends, and holidays is required. Lifting up to 50 pounds and a willingness to learn new tools are essential for success at this location.