Retail Sales Associate - Customer Experience Pro

EXPRESS; Cincinnati (OH); On-site; USD 14,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount

Learn & Earn incentive program

YouDecide voluntary benefits

Job summary

EXPRESS, a part of PHOENIX Retail, LLC, seeks a Retail Sales Associate for Kenwood Town Center. You will maintain a clean sales floor, process transactions quickly, and positively resolve customer issues while promoting credit and loyalty programs.

This role supports product launches and adheres to SOPs, with an emphasis on delivering an outstanding customer experience. The position requires high school or equivalent, 0–2 years of experience, proficiency with iPad and POS systems, and the

Qualifications

• High School diploma or equivalent.
• 0–2 years of relevant experience (minimum 6 months).
• Proficient with iPad and store registers.
• Availability including nights, weekends and non-business hours.
• Able to meet physical requirements.

Responsibilities

• Maintain a clean, organized sales floor, checkout, fitting room and stock room.
• Follow company policies to ensure safety of associates and customers.
• Assist with product launch changes per SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce wait times.
• Resolve customer service issues and communicate resolutions to management.
• Drive credit and loyalty programs by explaining benefits.
• Other essential functions as directed by supervisor.

Skills

Retail experience

Customer service

Communication

Team collaboration

Technology proficiency

Education

High School diploma or equivalent

Tools

iPad

Register / POS

Job description

EXPRESS, a part of PHOENIX Retail, LLC, seeks a Retail Sales Associate for Kenwood Town Center. You will maintain a clean sales floor, process transactions quickly, and positively resolve customer issues while promoting credit and loyalty programs.

This role supports product launches and adheres to SOPs, with an emphasis on delivering an outstanding customer experience. The position requires high school or equivalent, 0–2 years of experience, proficiency with iPad and POS systems, and the