Retail Sales Associate — Customer-Centric Growth

Connolly's Hardware & Rental; Fort Wayne (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Connolly's Do It Best in Southgate, IN is seeking candidates for a Sales position to join our growing team. You’ll engage customers, help with product selection, and support store operations in a fast-paced environment.

You will learn our product range, use POS systems, and contribute to excellent customer service while assisting with inventory, phone inquiries, and merchandising. This role emphasizes teamwork and continuous improvement within our stores.

Qualifications

• High school diploma or equivalent preferred.
• Proficiency in using computers and point-of-sale (POS) systems.
• Retail or related industry experience is a plus.
• Strong customer service skills and a willingness to go the extra mile to meet customer needs.
• Ability to be a team player, help out wherever needed and contribute to a positive work environment.
• Physical ability to lift and carry items weighing 25-50 lbs, bend, twist, squat, and reach throughout your shift.

Responsibilities

• Engage with customers, greet and assist them to create a positive shopping experience.
• Help customers find the right products, provide recommendations and offer solutions for their projects.
• Stock and organize merchandise to maintain a clean, well-presented store.
• Answer phone calls in a polite and timely manner, addressing customer inquiries.
• Assist with inventory-related tasks, including cycle counts and verifying stock levels.
• Upsell related items and promote the Do It Best reward program to build loyalty.
• Follow company standards and procedures to ensure smooth store operations.
• Process checkouts accurately, adhering to proper cash handling procedures.
• Continuously expand knowledge of products across all departments to enhance service and identify selling opportunities.
• Address and resolve customer issues with management support.
• Maintain a clean, safe, and organized work environment.
• Complete all assigned training to stay up-to-date with product knowledge and company policies.
• Assist in other departments/functions as needed to provide great customer service.
• Perform any other tasks as assigned by supervisors or management.

Job description

Connolly's Do It Best in Southgate, IN is seeking candidates for a Sales position to join our growing team. You’ll engage customers, help with product selection, and support store operations in a fast-paced environment.

You will learn our product range, use POS systems, and contribute to excellent customer service while assisting with inventory, phone inquiries, and merchandising. This role emphasizes teamwork and continuous improvement within our stores.