Retail Sales Associate - Crabtree Valley

Gap; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

50% employee discount on merchandise

Competitive Paid Time Off plans

Volunteering hours per month

401(k) plan with company match

Employee stock purchase plan

Medical, dental, vision, and life insurance

Job summary

Gap is seeking a dedicated customer service associate in Raleigh, North Carolina. In this role, you will connect with our customers by providing expert service and showcasing our merchandise effectively. You will assist in the sales process and promote brand loyalty while supporting daily operations.

Ideal candidates are strong communicators who thrive in a team environment and are eager to learn and adapt. Gap offers competitive benefits, including a significant merchandise discount and a robust Paid Time Off plan.

Qualifications

• Good communicator with effective technology skills.
• Continuous improvement focus with a willingness to learn.
• Ability to handle customer interactions professionally.

Responsibilities

• Engage and connect with customers through excellent service.
• Provide style and outfit suggestions to enhance customer experience.
• Support various store operations as needed.

Skills

Communication

Problem-solving

Customer engagement

Technology utilization

Job description

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What you'll do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes, as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job related information to provide support.

Who you are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on‑the‑job training.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.
• For eligible employees.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.